The pen is mightier than the sword...

melissa740

I had to post this, because it feels so good to get one over on the banks -- well, if I can't get my charges back from the bank, I have resorted to charging the bank instead! And it worked!

Having not received my new PIN number for over 2 weeks, I wrote to Alliance and Leicester (who said it must have been lost in the post, TWICE) and gave them this scenario: If a cheque paying off my overdraft was lost in the post for 2 weeks, then I'd be charged £5 a day - total of £70. So I charged them £70. I also charged then £6.88 - the cost of the call to A+L's 0844 number from my mobile phone to try and resolve the issue. I whacked on an administrative charge of £12 to cover expenses incurred in sending the letter.

I just had £88.88 deposited into my account as a 'Goodwill payment'.

So, for all of you who are waiting on your bank charge claims now I definitely recommend charging the banks for their screw-ups. It pays to send in a complaint letter!

:T:T:T

natweststaffmember

melissa740 wrote: »

I had to post this, because it feels so good to get one over on the banks -- well, if I can't get my charges back from the bank, I have resorted to charging the bank instead! And it worked!

Having not received my new PIN number for over 2 weeks, I wrote to Alliance and Leicester (who said it must have been lost in the post, TWICE) and gave them this scenario: If a cheque paying off my overdraft was lost in the post for 2 weeks, then I'd be charged £5 a day - total of £70. So I charged them £70. I also charged then £6.88 - the cost of the call to A+L's 0844 number from my mobile phone to try and resolve the issue. I whacked on an administrative charge of £12 to cover expenses incurred in sending the letter.

I just had £88.88 deposited into my account as a 'Goodwill payment'.

So, for all of you who are waiting on your bank charge claims now I definitely recommend charging the banks for their screw-ups. It pays to send in a complaint letter!

:T:T:T

It's good but be careful of doing that all the time cos banks won't always pay out on that basis.

melissa740

Well my point is rather you don't know unless you try, it's absolutely always worth complaining if you've received bad service in my opinion.