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unauthorised paypal payment help

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  • pinkgem
    pinkgem Posts: 3,299 Forumite
    paypal have told me not to send the item. they said to contact the buyer and find out why there is an unauthorised use claim. if it is wrong then the buyer needs to contact paypal and get them to release my funds. i can only send the item when they release the hold on my funds. i said i was concerned about negative feedback for not sending the item, and paypal told me not to worry about that and said ebay would remove it if i did get any. hmm

    i tried to phone the buyer on their contact mobile number but it's just dead. i don't know what the correct term is, but it just goes straight to the dial tone. i suppose i will have to email them instead, but i'm not sure what to say.

    i'm also still not sure how to get my fvf back if it comes to that.
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