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One Account no longer 24/7?
e1london
Posts: 18 Forumite
I tried to check my bank balance tonight online.
"Service unavailable. Online service is currently unavailable. Please try again later." (again)
So I called the number in my mobile (01603 220500) it says the office is now closed, open 8am to 11pm.
I checked www.saynoto0870.com and it still has my number, but I tried 01603 700531 & 01603 776437. Same message!
So I reluctantly called 0845 3010101 from my landline (not free!) and it's the same message!
Annoyingly the telephone says they are available 24/7 online - well clearly they are not otherwise I would not have been calling in the 1st place!
Their web site still says "We're here 24 hours a day, 7 days a week on 08453 01 01 01 or +44 1603 776437 if you're calling from outside the UK." but clearly this is not the case anymore.
When did it change? :mad:
"Service unavailable. Online service is currently unavailable. Please try again later." (again)
So I called the number in my mobile (01603 220500) it says the office is now closed, open 8am to 11pm.
I checked www.saynoto0870.com and it still has my number, but I tried 01603 700531 & 01603 776437. Same message!
So I reluctantly called 0845 3010101 from my landline (not free!) and it's the same message!
Annoyingly the telephone says they are available 24/7 online - well clearly they are not otherwise I would not have been calling in the 1st place!
Their web site still says "We're here 24 hours a day, 7 days a week on 08453 01 01 01 or +44 1603 776437 if you're calling from outside the UK." but clearly this is not the case anymore.
When did it change? :mad:
0
Comments
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Maybe they are just having some technical difficulties tonight!?Kavanne
Nuns! Nuns! Reverse!
'I do my job, do you do yours?'0 -
Maybe the phone isn't 24 hours, but as Kavanne said the website could have technical issues. It happens.0
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One Account are part of RBS/NatWest, who (at least when I banked with them, a good three years ago now) closed their online banking at about 2am for a few hours while they spent some time doing god knows what. You might have just caught them then.
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The phones lines are definitely not 24/7 now.
I don't think the phone line was ever 24/7, unlike FD which I often used to call in the middle of the night with queries..
FD is doing a really good offset deal at the moment btw, fixed at 2.99% for 2 years so you can overpay to your hearts content! :money:Value-for-money-for-me-puhleeze!
"No man is worth, crawling on the earth"- adapted from Bob Crewe and Bob Gaudio
Hope is not a strategy
...A child is for life, not just 18 years....Don't get me started on the NHS, because you won't win...I love chaz-ing!0
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