Call centre workers - not giving you their name.

Just_landed

Round where I live staff members Of The Halifax Branch I have been into will not give out the Surname of the branch Manager. Where's it all going to end ?

PJD

cocktail wrote: »

what difference does a name make. as long as the work is done.

Exactly.

Often, "the work" - is not done, - which is when I need to know who I spoke to.

I was not aware that I could ask for a staff number etc, - I will do this in future, thanks

cepheus

I have this problem all the time when calling retailers etc, very unprofessional. The conversation usually goes something like this

Could I have your name please?

Bill

Bill who

Just Bill everyone knows me (or we don't give out last names)

OK

(Later)

Could I speak to Bill

Bill who?

You have only one

NO there are several.....

oxenryd

Just_landed wrote: »

Round where I live staff members Of The Halifax Branch I have been into will not give out the Surname of the branch Manager. Where's it all going to end ?

When angry customers stop taking it out personnaly on/stalking members of staff.

djm1972

I used to be the "1 man IT department" for a small travel, with a call center of about 6 staff. Everyone had a "Telephone Alias" - a completely made up name to give out to customers if required.

rb10

Just_landed wrote: »

Round where I live staff members Of The Halifax Branch I have been into will not give out the Surname of the branch Manager. Where's it all going to end ?

But there is no need at all for you to have the surname of that person - if you have their first name, and know that they are branch manager of X branch, then if you make a complaint/praise about them higher up, they'll certainly know who you are talking about.

powned

ive had the phone slammed down on me because i asked fro a name!

nzseries1

djm1972 wrote: »

I used to be the "1 man IT department" for a small travel, with a call center of about 6 staff. Everyone had a "Telephone Alias" - a completely made up name to give out to customers if required.

In my opinion this is how it should be... each person is still uniquely identified, but they can't get stalked... and you could have fun making up names too!