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Bluescreen and recovery

timbim_2
timbim_2 Posts: 1,292 Forumite
1,000 Posts Combo Breaker
I've just seen a friends laptop that bluescreened on Sunday night, failed to boot on Monday and just got into vista through the safe mode prompt, upon which it booted fine in normal mode. What scans do we think we need?
Ubuntu is an ancient African word, meaning: 'I can't configure Debian'.

Comments

  • [Deleted User]
    [Deleted User] Posts: 4,466 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Finding out whether it was hardware or software that caused it is a good place to start.

    Got the dump files?
  • timbim_2
    timbim_2 Posts: 1,292 Forumite
    1,000 Posts Combo Breaker
    Where to look? I need a checklist here, I won't be able to get at it for another couple of hours, at which point I need to be as quick as possible.
    Ubuntu is an ancient African word, meaning: 'I can't configure Debian'.
  • [Deleted User]
    [Deleted User] Posts: 4,466 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    timbim wrote: »
    Where to look? I need a checklist here, I won't be able to get at it for another couple of hours, at which point I need to be as quick as possible.

    If you can, email me the .dmp files from C:\Windows\Minidump and I'll have a look at what exactly has been going on around the time of the crash
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