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Capital One

For the last two months Capital One, have not attempted to take the required direct debit from my bank account.They have simply charged a £12.00 over due payment fee, which they give back instantly when I phoned them and complained. The direct debit is active at my bank, and Capital One have sent me a letter confirming my bank details, my bank also confirms that no attempt was made to take the payment. Now I just wondered how many other people they were doing this to, (as the idiot girl I spoke to at Capital One, made feeble excuses like we can't take a direct debit from a Joint Account!!!!!!).

Comments

  • Innocent_Guy
    Innocent_Guy Posts: 5,369 Forumite
    My DD seems to be ok
    Bank Accounts - Barlcays Premier[/B] - £1000 o/d, HSBC - £200 o/d- First Direct - £500
    Credit Cards - Barclaycard £2000 - Silver Card £1300 - Flybe £7500 - HSBC £1000 - First Direct £2500 First Direct Gold £3000
    6 credit accounts closed in 2010!

    Official SOS Club number 001 - Dry until 01.07.10
  • true27
    true27 Posts: 1,569 Forumite
    1,000 Posts Combo Breaker
    They did exactly the same thing to me just after xmas - with exactly the same excuse about the joint account!! :mad:
    Paddle #8 DFW Nerd #1284
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