Vent/Warning: Wepromiseto cashback deleted my account with £100 Due!

ArsenalFC

Almost a month ago when attempting to log into account I found the message 'account deleted' . So submitted support ticket to ask what is going on, got a reply they will look into it. Waited for over 2 weeks and no reply, so I submitted another ticket to ask what's happening, got a standard we apologise reply and will look into it again, this was over a week ago.

Today I told them that it's very poor customer service to not resolve my account for nearly a month and I will take the necessary action to recover £100 that was due in my account. The account may have been deleted by mistake by them, but I suspect foul play due to them not giving me any answer for so long.

Any advice as to my next course of action if they are not replying or forthcoming with the problem?

Sol00

The only body above them I would think could help is Trading Standards and the OFT.

mi55moneypenny

They suspended my account recently - hadn't logged in for maximum of two months and now it just says account suspended when I try to log in. Fortunately I only had a couple of quid oweing but what does irritate me is that they keep sending me various email newsletters and won't let me unsubscribe til I am logged in... which I can't....

I have emailed them twice with no reply so at least they've got back to you.

ArsenalFC

Update: After sending them a letter threatening legal action they have re-instated my account and payment due in a few days. They claimed that they had deleted my greasypalm account as it was not in use; i rather still think they done it on purpose and try to fleece me. That ain't going to happen with the knowledge I'd acquired from MSE over the years