Postal delivery problem - fuming!

eryn_kathleen

I live on the fourth floor of a tenement building in Edinburgh. I work full time, but I arrange to work from home for a day every two weeks or so. I knew I'd be working from home today and so I arranged to have three deliveries in today.

I just had a knock on my door. By the time I walked the 10 steps to the door, the Royal Mail worker who had knocked on our door was already down on the third floor! He didn't leave a while-you-were-out card and he wasn't carrying a parcel. He ignored me asking him loudly if he had a package for me. I couldn't chase after him as I had no shoes on and was holding the front door open so that it wouldn't lock behind me.

This drives me absolutely crazy, and it's not the first time that something similar has happened. I'm now going to have to go to the delivery depot (which is a nightmare with all the roadworks) because the only other date that is at all useful for me is a Saturday, and judging by past experience they will refuse to redeliver on Saturdays.

What is the most efficient way to complain about this? When I've complained in the past, nothing has been done. I don't mean that I want the worker sacked - I just want the Royal Mail to redeliver at a time that is convenient to me, or to redeliver to my workplace, but this has never, ever worked.

Incidentally, I am also contacting the retailer to ask for a refund on postage and am encouraging them to take the issue up with the Royal Mail.

[And just to clarify: I know which parcel is the one that hasn't been delivered as I've tracked it on the Royal Mail website]

Hintza

That will be Custardy then.......;). Naughty boy...lol

eryn_kathleen

Yep, I was hoping that custardy would know who it was and could beat him to a pulp! :rotfl:

The tracking website now says that the item has been delivered, but that no proof of delivery is available. I've already checked with all my neighbours, and no one has it (I believe that's true, we quite often take parcels for one another and have never had a problem).

Of course, I have a suspicious mind and think that he's just marked it down as delivered and intends to drop it off tomorrow. I think for me it's not this individual incident but a cumulative effect that makes me very tempted to blanket the sorting office with letters of complaint, or fire a complaint email off to the chairman/CEO. Not being able to get through on the phone just makes me more angry!

(I'm going to go make myself a cup of tea and scrub the bath or something to work my anger out)

sarahg1969

Our postie always used to drop pre-prepared cards through the door – he never, ever delivered parcels. One day, I was standing behind the door as he dropped the card through, so I opened it, and asked him for the parcel. Needless to say, he didn't even have it with him. Naughty, naughty. On that occasion, he walked back to his car, and brought me my parcel, but he did the same a few weeks later, and yet again, I had to join the queue of people at the sorting office, collecting non-delivered items. So I complained about what he was doing. All the man behind the counter could do was apologise, and say that he wasn't surprised because he was usually (his words) "still half-cut when he turned up for work"!!!!!

Ammie

sarahg1969 wrote: »

Our postie always used to drop pre-prepared cards through the door – he never, ever delivered parcels. One day, I was standing behind the door as he dropped the card through, so I opened it, and asked him for the parcel. Needless to say, he didn't even have it with him. Naughty, naughty. On that occasion, he walked back to his car, and brought me my parcel, but he did the same a few weeks later, and yet again, I had to join the queue of people at the sorting office, collecting non-delivered items. So I complained about what he was doing. All the man behind the counter could do was apologise, and say that he wasn't surprised because he was usually (his words) "still half-cut when he turned up for work"!!!!!

Sounds like the postie I used to have. I once caught him delivering mail from his car in the middle of the night I kid you not. On numerous occasions he didn't bother delivering my parcels. When I complained at the sorting office the person behind the desk accused me of lying even when I stated that I saw him leave a "While you were out card" as I was looking through my window when he posted it, and when I asked for my parcel and questioned why he didn't ring my doorbell he just hurried away mumbling, the manager refused to listen saying it's not the postmans fault if I'm at work when he comes. Me telling him I work from home made no difference.

Thankfully I have a better postie now, it was getting ridiculous. I had so much parcels waiting for me at the sorting office I was wondering what I was paying Royal Mail for.

eryn_kathleen

Well, I have to give all credit to Fragrance Direct. The tracked parcel was from them, and when I wrote to them explaining the situation and asking for a postal refund they gave it to me in full.

I have also just had a re-delivery of that parcel, along with another one I wasn't expecting, and a (brief, mumbled) apology. Never in my wildest dreams did I expect that to happen! I'm extremely pleased, and I can only assume (though I don't know for sure) that they contacted the Royal Mail on my behalf - since that has certainly never happened before in all the dozens of times I've had to complain to the Royal Mail.

:T:T:T:T:T:T:T:T:T:T:T:T:T:T:T:T:T:T:T:T:T:T

custardy

eryn_kathleen wrote: »

Yep, I was hoping that custardy would know who it was and could beat him to a pulp! :rotfl:

The tracking website now says that the item has been delivered, but that no proof of delivery is available. I've already checked with all my neighbours, and no one has it (I believe that's true, we quite often take parcels for one another and have never had a problem).

Of course, I have a suspicious mind and think that he's just marked it down as delivered and intends to drop it off tomorrow. I think for me it's not this individual incident but a cumulative effect that makes me very tempted to blanket the sorting office with letters of complaint, or fire a complaint email off to the chairman/CEO. Not being able to get through on the phone just makes me more angry!

(I'm going to go make myself a cup of tea and scrub the bath or something to work my anger out)

just so you know im sporting a minor knife wound from my fight with a junkie last week.he moved onto the knife after i took his baseball bat off him!:rolleyes: not to worry,got it sorted

anyway whats your postcode EH? (dont need the last identifying digits just the EH like EH1 )

eryn_kathleen

Wow, that's very impressive! Sounds like something out of Trainspotting...

Well, this one's all sorted now, and I really like our regular postie - she's really good, but she's been off for probably over a month now, so I'm worried she's quit or moved elsewhere. But our postcode's EH6, in case you've still got the junkie's baseball bat!

And is it just me, or is it impossible to speak to someone at the Leith sorting office/depot? Mind you, I know they're busy, everytime I go pick up a parcel there's always a huge queue! Plus I do genuinely feel bad for the employees there - I've witnessed a few crazy customers during my waiting times.

custardy

ah well town 6 isnt me
having done many a shift in the room of doom its a thankless task