distance selling/sales of goods advice please!!!(

bikingbarney

if you had bought an item from a company over the internet on the 4 of november 2008 and you had had endless problems with it would you be asking for a refund now??
the item i purchased has two main parts, 1 part has been replaced once and the other part has been replaced 3 times and is now showing symptoms of failing again.
would i have a leg to stand on or have i got a good case??
cheers
steve

bookworm1363

Depends on the item, on the price paid, on the brand etc....

More info needed.

bikingbarney

ok

it was a hid light kit for my car and i paid £74.99 for it on the 4/11/2008

i purchased it from a website called www.hids-direct.co.uk

it is the product located at the bottom of the page with a big "new" sign on it(50w HID CONVERSION KITS)

the product has a one year warranty but as they have had to replace parts on numerous occasions already i have lost faith in the product.

hope this helps

steve

The_Pedant

I cannot comment on expectations, but I do want to comment on this:-

I do hope you don't have these in your road car, as they are currently illegal for road use.

I don't believe that is strictly true (98% though hehe).
As I understand it you ARE allowed to have them (HID lights), provided that the whole light unit (bulb and glass/lens/reflector combination) is certified for that type of bulb.

The standard glass/lens/reflector assembly in any headlights that are in your car, are only certified for the type of bulb that is specified. It is NOT certified for a different class of bulb. i.e. you cannot place a HID/xenon bulb into a standard headlight unit. If you have standard headlights and wish to fit HID bulbs, then you also require a new headlight unit (glass/lens/reflector) that is certified for that type of bulb. The reason is that the assembly as a whole is configured/aligned for the beam pattern of that type of bulb, to avoid glare etc. These are usually done within fairly tight tolerances.

Fitting a bulb into a headlight that has not been approved for that class of bulb is an offence under the Road Traffic Act (1988).