It really aint my week

helen21_2

Brand spanking new printer came monday from E-buyer

It is an epson rx-425 and me having probs already, i have done all alignment heads, and clean crap etc,etc, epson wanna send someone out to it, i dont as it only 3 days old, but me worried if i return it to e-buyer they will say there is nowt wrong with it and refuse me my money back, oh i was i was a supermodel

thewizard

This may sound like a stupid question but do Epson want you to pay?

helen21_2

thewizard wrote:

This may sound like a stupid question but do Epson want you to pay?

No they said they will send someone out to it, at no expense to me, but what happens if they come out and mess about and say it knackered how then will i stand with e-buyer

irnbru_2

Even stupider question: what's wrong with it?

helen21_2

irnbru wrote:

Even stupider question: what's wrong with it?

If i knew that i could fix it me bleedin self :rotfl: :rotfl:



Epson say its the heads dragging, which it aint cause that would cause smudging, it is putting clear lines through the text when i copy and print in B&W, the noise it makes is bad too, yet it prints text off comp fine, and copy and prints without lines if printed in colour, oh i gotta get a life

Andybez38

nothing to do with you broken printer Helen, but if thats your pic in the avartar your a hot looking chick. And no my pics not me lol.

helen21_2

Andybez38 wrote:

nothing to do with you broken printer Helen, but if thats your pic in the avartar your a hot looking chick. And no my pics not me lol.

get ya coat

thewizard

save it for some other time you 2, lol. if you ask E-buyer where you would stand if epson came out and keep a copy of everything I dont think there should a problem.

helen21_2

Thanks wizard, i was a little dubious about buying from them after hearing some bad rep and now this I really dont want it to go back as it was a good buy, but i always have this thing that once you start meddling things will never be quite right

Poppycat

Helen Ebuyer have great prices its the after sales that is poor, and no doubt wait ages to get anything sorted. I would take Epsons offer up if it was me, you don't have to accept a repair but if its a big fault no doubt you would get a new one. If they don't offer that is its not a minor problem I would go back to Ebuyer. You ain't got out to loose, and it isn't unreasonable to expect a brand new replacement. I just think that would be the easier way for you.

helen21_2

Thank you poppycat, think i will do