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Samsonite Praise

foolsgold99
foolsgold99 Posts: 412 Forumite
Part of the Furniture Combo Breaker
edited 20 April 2009 pm30 12:08PM in Praise, vent & warnings
Hello,
Long storey short. Baggage handlers broke the handle and mechanism that allows the handle to extend so that the case can be pulled on its wheels. Case was useless without it.

My case was over 5 years old. Thought I would have to get a new one.

Contacted Samsonite via e-mail;

[EMAIL="spareparts.ordering@samsonite-europe.com"]spareparts.ordering@samsonite-europe.com[/EMAIL]
They can also be contacted by free phone on

0800-898201
Received a reply next working day that replacement parts would be sent free of charge:T. Not asked for proof of purchase, only model number of case.

Excellent customer service and will definitely purchase Samsonite products again despite their high price they last you a lifetime.

Well done Samsonite (http://www.samsonite.co.uk/faqs.ep#anchor-02).

Hope that this helps

Comments

  • dmg24
    dmg24 Posts: 33,925 Forumite
    I haven't had to use their customer service yet, but I have a Samsonite case, and would not be without it. The only complaint about my four wheeler case is that it has a tendency to roll off on its own ... it needs brakes! ;)
    Gone ... or have I?
  • Stephb1986_2
    Stephb1986_2 Posts: 6,279 Forumite
    When I went on holiday in September my samsonite lock was cut off my bag :( lucky there was nothing valuable inside really but I didn't think it was worth bothering complaining about.

    Steph xx
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