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Item SNAD / Paypal Dispute.
Scarlett.1974
Posts: 2,765 Forumite
I won and received last Saturday a pair of "BNWT" jeans for my daughter. I was not happy with them - firstly they were a different colour (were sold as white - they were a dirty cream) and more importantly, they were definitely *not* new, they were worn, marked and had a few significant signs of wear & tear.
Anyway, I emailed the seller right away on the Saturday morning (I was very polite) and she replied on the Monday saying she was sorry etc.... and if I returned them she would refund me immediately. Jolly good, thought me.
I returned them on Tuesday by 2nd class recorded (the same method she used when she sent them to me) and according to RM they were delivered and signed for on Thursday. I've heard nothing from her yet - I did email her last night to ask if she'd received them yet, but no reply.
My question (and point to this
) is how long should I leave it before starting a dispute with Paypal? I've never had to do one before so I don't really know how it works 
but I would like to get my money back sooner rather than later and this seller doesn't seem to be a particularly "speedy" type - it took 11 days for the jeans to reach me in the first place after I'd won them!
TIA
Anyway, I emailed the seller right away on the Saturday morning (I was very polite) and she replied on the Monday saying she was sorry etc.... and if I returned them she would refund me immediately. Jolly good, thought me.
I returned them on Tuesday by 2nd class recorded (the same method she used when she sent them to me) and according to RM they were delivered and signed for on Thursday. I've heard nothing from her yet - I did email her last night to ask if she'd received them yet, but no reply.
My question (and point to this
) is how long should I leave it before starting a dispute with Paypal? I've never had to do one before so I don't really know how it works but I would like to get my money back sooner rather than later and this seller doesn't seem to be a particularly "speedy" type - it took 11 days for the jeans to reach me in the first place after I'd won them!TIA
You can't control everything in life....... your hair was put on your head to remind you of that 
Proud to be BSC no. 103
Proud to be BSC no. 103
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Comments
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I'd give it another day or so just to clear the weekend and then maybe consider opening a paypal chargeback early next week to 'jog' her memory.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0
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Put in a dispute now. It would have been better to dispute before you sent it but still I would dispute now if the seller is not replying.Weight loss November 09-January 10: [STRIKE]13lbs[/STRIKE] [STRIKE]20lbs[/STRIKE] 27lbs! :j0
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Put in a dispute now. It would have been better to dispute before you sent it but still I would dispute now if the seller is not replying.
There is really no need to open a dispute on a seller that has agreed to a refund, I would only do it as a last resort.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
yeah a dispute should really be a last resort. give them until monday lunchtime to reply, but send the email again monday morning.:grouphug:
no wonder he has a smile on his face...0 -
Thanks all
I'll send another email on Monday morning and if I get no response by Monday evening I'll start the process then. I take it that it's all pretty self explanatory once I go into the transaction in Paypal....... as I said above, I've never had to do this before You can't control everything in life....... your hair was put on your head to remind you of that
Proud to be BSC no. 1030
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