Help computer freezes

trevor8

Hi a computer novice have a 3 month old dell pc with bt broadband.When i log into the pc it connects the broadband but when i double click internet explorer nothing happens.So when i try to go on to the control panel or my computer the pc freezes.Dell can not seem to help dont really want to get someone in and pay more money.Has anybody with computer knowledge got any thouts what i have done wrong?.Thanks for any help in this matter.I am using my partners pc

intel

Just try this...

Start, Control Panel, Network and Internet Connections, Internet Options,
Programs Tab, then reset web settings, remove tick from reset my homepage
then Yes and OK.. and give it a whirl.

ayeshasi

can i ask one thing.....by resetting web settings, do i lose any info? Or any pages saved on favs etc?

T4i

Resetting web settings just resets the options within IE, so fav's won't be lost.

Chippy_Minton

Restart the computer in Safe Mode (tap the F8 key a few times when it is booting but before the Windows logo appears) and choose Safe Mode with Networking from the menu. Click Yes to the message that eventually appears. Does the problem still occur?

Fenris

My Windows Explorer has been doing this for days, but mine's due to drive failure.

Do yourself a favour, ditch IE and get Firefox instead. Bet that solves your problem!

intel

Or Better still go Opera....

But IE is fine with the correct updates and security..

ayeshasi

still causing me probs after resetting. Hmmm

adr0ck

would it be easier to back up your files and system restore....to beginning (only 3 months old?)

do u have a virus?

trevor8

Still this hasnt helped tryed to restore to previous time but still have the same problem run the norton antivirus but no problem.Anyone help please?

Browntoa

if you go into "Internet Options" on control Panel what does it show for your homepage ??

have you tried disabling Nortons for a second (turn on Windows firewall to protect you) and seeing if it still happens

what other Anti spyware etc pop up blockers are you using ??

have you installed any new software in the last couple of days ?