Urgent help required! Tiscali hell

a_facchini

:mad::mad:Please help.

Tiscali terminated my service last December as instructed by me as I changed to my current provider (Talk Talk). Since they, they are STILL billing me despite the fact that I am not receiving a service. I called them and asked to stop sending me letters and write me a list of the charges they think relate to my account.

Never heard since, and now I receive a distressing letter from a debt collector agency saying that they will recover the money soon.

Called Tiscali again, who are now saying that I (!) need to provide evidence that my account was terminated last december as they can not gather this information themselves.

This is a serious matter that is affecting me and my family. My credit rating may also be affected.

I can not believe that there are no legal rights protecting consumers and that companies which are obvioulsy incompetent are allowed to intimidate honest consumers like me.

Can anyone advice further? I think that this has become a legal matter and I do not believe that writing a letter will in fact solve anything at all, as they tend to get "lost" even when they are sent recorded delivery.

Feeling helpless here..

A

Tozer

Need to make a "formal complaint" in writing and not deal with the idiots who they seem to employ at customer services.

DebtHater

I had major problems with them a while back,

I called one of the top bods in the complaints department - the person I spoke to was the chief exec of customer services. My problem was dealt with within 4 hours and they gave £40 compensation too.

Give them a call on 0208 495 4422

Sol00

They were on Watchdog last week, so you're amongst many who have had problems.

As Tozer and Debthater have said, you should go above the C/S dept. now.

a_facchini

Thank you - that really helps.