Item Not Received, Seller Wants To Cancel Transaction

OldNelly

I had a quick search but couldn't find this situation covered before.

Over a month ago I purchased a low value item <£20, I contacted the seller 3 times to say it had not arrived, the final time requesting a refund, each time they claimed to send another. I am not convinced that they had the item in stock.

Yesterday I raised a dispute and escalated it to a claim to get a refund.

The refund was promptly issued and they are now wanting to cancel the transaction on grounds that I am refunding the item for a refund: "Reason for request: The seller says that you have returned or will be returning the item for a refund."

I am concerned that if I agree to this, the seller could counter claim on grounds that they have not received a returned item. Of course I could not prove the seller has received the returned item because there is nothing to send.

Would I risk losing anything by agreeing to this?

Thankyou.

goodfella66

You've not got anything to worry about! The seller is doing this just to get their selling fees back. As a seller, I always do it. After all, why should the seller lose out if it has got lost in the post.

Unfortunately, inexplicably, there is no option for cancelling the transaction which says "Lost In The Post" so the seller has just probably picked what they think is the nearest option (I always use "Other Reason").

Smart_But_Casual

OldNelly wrote: »

I had a quick search but couldn't find this situation covered before.

Over a month ago I purchased a low value item <£20, I contacted the seller 3 times to say it had not arrived, the final time requesting a refund, each time they claimed to send another. I am not convinced that they had the item in stock.

Yesterday I raised a dispute and escalated it to a claim to get a refund.

The refund was promptly issued and they are now wanting to cancel the transaction on grounds that I am refunding the item for a refund: "Reason for request: The seller says that you have returned or will be returning the item for a refund."

I am concerned that if I agree to this, the seller could counter claim on grounds that they have not received a returned item. Of course I could not prove the seller has received the returned item because there is nothing to send.

Would I risk losing anything by agreeing to this?

Thankyou.

They've refunded you and just want their fees back.

I'd do the same, and have done and may well do again in the future.

frivolous_fay

Sounds like you were lucky to get your refund in time - they were probably hoping you wouldn't raise a dispute. I don't think this seller has behaved very well.

soolin

For a simple loss in the post I would always confirm a mutual to get the sellers their fees back, but in this case the buyer had to hassle to get a refund, so no I would refuse.

Read the initial post again

I contacted the seller 3 times to say it had not arrived, the final time requesting a refund, each time they claimed to send another. I am not convinced that they had the item in stock.

and

Yesterday I raised a dispute and escalated it to a claim to get a refund.

If I had to resort to a paypal claim to get a refund then I would seriously have doubts about the seller. I agree with Fay, I am wondering if seller was hoping to get the OP to the 45 day time limit to avoid having to refund.

OldNelly

Thanks for your replies.

I have declined the sellers request to cancel the transaction.

rde

[QUOTE=OldNelly;20791737]Thanks for your replies.

I have declined the sellers request to cancel the transaction.[/QUOTE]

What happens next?

I'm in a similar situation. I bought £75 of itunes vouchers from three auctions held by the same seller. I paid £45 for all three. Six minutes after the auction ends he sends me an e-mail saying his wife has sold them at work. I presume he thinks he's sold them for too little (I agree with him there;)). I get an "Request from seller to cancel transaction". If I refuse, what happens next. I'm not going to get the vouchers, I can't force him to sell something that he says he hasn't got. Do I just get the satisfaction of putting a black mark by his name. Incidentally, he's just changed his Ebay ID in the last six weeks, and, according to Royal Mail, his postcode doesn't exist.

soolin

Refusing to accept a mutual does not give the seller any black mark and does not record anything bad about him or affect his seller dashboard in any way. All that happens is that his seller Final value fees remain payable.

Obviously the seller may be miffed that he can't withdraw from the sale and get his fees back, but there is nothing he can do about it.