Hitachi Finance

Hipsysidecar

Hello everyone

My husband and I bought a sofa from DFS on a 6-month repayment scheme. Short and sweet, but never again! (Never say "never-never" is my new motto!)

Despite telling salesman I was public sector, when the paperwork came through, it said I had opted for PPI. The finance company is Hitachi Finance.

First payment was due in December '08 - in October/November '08 I telephoned them to say that I didn't request nor want the PPI, they said I needed to put it in writing. I sent a letter in November (by post and fax) - they said they didn't receive it. I sent another letter in December (by post and fax), they said they didn't receive it. I cancelled the Direct Debit and set up a standing order to pay the monthly fee, not including the PPI. In Feb they wrote to me to say I had defaulted on the agreement and if I didn't restore I would receive a default notice. I reiterated and resent copies of the x2 letters, plus another one outlining how distressedI was not being able to get my message across. Incidentally, all this sent via fax and recorded delivery - THEY REC'D THAT! I received a letter saying they were investigating my complaint.

Imagine my horror when I receive a call from the most obnoxious young man (ew, so sarcastic and condescending!) insisting that they would only cancel the PPI from February onwards and that I needed to pay the outstanding months preceeding that! Outrageous!:eek:

They have written now to say they are adding a £10 admin charge per letter they send until I pay them the PPI for the first 3 months - paying the sofa off is hard enough, without adding to it.

Is there anything I can do as I believe this to be really poor behaviour?

Thanks in advance.

Hipsy x

di3004

Hipsysidecar wrote: »

Hello everyone

My husband and I bought a sofa from DFS on a 6-month repayment scheme. Short and sweet, but never again! (Never say "never-never" is my new motto!)

Despite telling salesman I was public sector, when the paperwork came through, it said I had opted for PPI. The finance company is Hitachi Finance.

First payment was due in December '08 - in October/November '08 I telephoned them to say that I didn't request nor want the PPI, they said I needed to put it in writing. I sent a letter in November (by post and fax) - they said they didn't receive it. I sent another letter in December (by post and fax), they said they didn't receive it. I cancelled the Direct Debit and set up a standing order to pay the monthly fee, not including the PPI. In Feb they wrote to me to say I had defaulted on the agreement and if I didn't restore I would receive a default notice. I reiterated and resent copies of the x2 letters, plus another one outlining how distressedI was not being able to get my message across. Incidentally, all this sent via fax and recorded delivery - THEY REC'D THAT! I received a letter saying they were investigating my complaint.

Imagine my horror when I receive a call from the most obnoxious young man (ew, so sarcastic and condescending!) insisting that they would only cancel the PPI from February onwards and that I needed to pay the outstanding months preceeding that! Outrageous!:eek:

They have written now to say they are adding a £10 admin charge per letter they send until I pay them the PPI for the first 3 months - paying the sofa off is hard enough, without adding to it.

Is there anything I can do as I believe this to be really poor behaviour?

Thanks in advance.

Hipsy x

How dare they treat you this way !!!!!:mad:

If they do not resolved anything for you, or put this right, I think you should complain to the financial ombudsman service, this just isn't on, give them 8 weeks after complaining, if not resolved, take to FOS.;)
Good luck.

Hipsysidecar

Thank you very much - I considered writing to the CEO! Certainly where I work, complaints sent to our CEO are dealt with pronto!!

Cheeky boogers!

I will let you know how I get on, but I would not recommend Hitachi Finance to anyone...

H xx

di3004

Hipsysidecar wrote: »

Thank you very much - I considered writing to the CEO! Certainly where I work, complaints sent to our CEO are dealt with pronto!!

Cheeky boogers!

I will let you know how I get on, but I would not recommend Hitachi Finance to anyone...

H xx

Good luck hun and you complain to who you feel will help you through this, the FOS are another direction.;)X

sharo

hi

can anyone help me please, i bought a suit from dfs in november, when it arrived the lether was of parts of it the 2 setter had to be screwed toghether, now the 3 setter on one side is sinking, im refusing to pay for this at the moment, i havent made any payments as im still waiting on it getting sorted for the lether coming off, till it sorted, i have now had a solicitor letter demanding full payment in 7 days, i dont have the full payment, and they said i cant set up another direct debit, im so worryed the take me to court and come for the suit. can anyboody please help

mango82

Its seems I am not the only one having problems with a DFS / Hitachi CCA loan for a sofa. I have received an annual statement showing PPI payments but my loan agreement states I didnt ask for this, Hitachi are claiming their copy of the agreement shows it with monthly payments, this is impossible as they are replica's. I believe Hitachi added this to my agreement after I had signed it, THIS IS FRAUD and I am waiting for legal advice

Natalie6999

Write to the Andrew Tweedle at DFS stating your case.

I did this & received a phone call the next day confirming that they would refund all of my PPI.

marshallka

Natalie6999 wrote: »

Write to the Andrew Tweedle at DFS stating your case.

I did this & received a phone call the next day confirming that they would refund all of my PPI.

Nice one Natalie.:D