Should I be able to get a replacement for my faulty worktop from B&Q?

leafyshin

I bought a worktop and I've just started to install it. To do this I've had to trim it and while trimming I noticed that the laminate that is rolled round the front isn't stuck and it is cracking. They are saying that as I have cut it, they can't do anything about it and I should have checked it properly before cutting. I have argued that I couldn't reasonably be expected to tap along the laminate to check it was stuck down properly and the cracking is very difficult to see. I don't see how they can sell something that is designed to be installed and then say it isn't covered by the guarantee once it is installed. Anyway, they say it is tough and I'll have to buy a replacement. What rights do I have in this instance?

leafyshin

Answered my own question. Sorry for wasting your time. Consumer Direct (found via this wonderful website) tell me I am covered by the Sale of Goods Act 1979 and they have to replace it regardless of any cutting I have done. B&Q have now bowed to my demands and the replacement is arriving in two weeks time. Why do they make customers jump through hoops when they know they are in the wrong? Tsk.

4743hudsonj

lol! yep that site is brilliant. I think its appalling that these companies are not forced by law to enforce the usage of correct consumer advice etc.

when you go somewhere and say this is faulty, they should go yes your right! your entitled to a repair imburse replacement or refund, which would you like! instead you have to slam the book of law down in their face and hope that the treat of a law suit will shift their stubourn take on "customer service"

The_Pedant

Why do they make customers jump through hoops when they know they are in the wrong?

Because they can benefit from it:(

As you were advised, this is covered under SOGA. It would be exactly the same as if it started to come away right after you put it in place. There is a clear fault with the goods which B&Q must accept and rectify.

As soon as you can start to state any kind of legal base for your claim, most companies with quickly accept their responsibilities (funny how the law does that ).

It pays to persevere.