Ready, steady… save!
You don’t need a chart to join in. Here are 2 ways to record your savings:
1. Cross it off
Pop a chart into your first post. Saved an amount? Cross it out! Read more »
£0.01 £0.02 £0.03
2. Write it down
Skip the chart and add updates to your first post. Read more »
“Another +£3 saved today. Go me!”
Use +£ before each new saving so it counts towards your total.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Acer 5735z from Tesco Direct - Windows keeps resetting itself!
rabbit8587
Posts: 121
Forumite
in Techie Stuff
Hi,
I may have trouble fully explaining the problem as the laptop belongs to my aunt and I havent had a chance to look at it myself (not that I am any kind of techie, far from it).
A few weeks ago she bought the Acer 5735z T3400 from Tesco (the £379 one). She downloaded Adobe flash player as a plug in which you generally need to do to be abel to view websites. This was successful but when she next turned the computer on an error message appeared along the lines of "windows has failed to launch successfully" and something to do with a problem with the hardware/software she has downloaded, sorry she cannot remember the exact terminology.
Windows then starts up but resets itself, all downloaded files (Firefox, Adobe etc) are wiped and the system goes back to being USA default - we don't know why the US is set as defuault, whether they all come like this or what? The only annoyance with this is the American keyboard.
Anyway last week I helped reinstall everything including Adobe flash player, Firefox and Roboform. We tested it by closing it down and switching it back on and everything started up normally. However, today she has switched it on and the same thing has happened. Obviously something is wrong here, as she cannot keep re-downloading everything and if she saves any files to the computer and it happens again then these files will be lost.
Is it a known fault amongst anyone or do you think she should exchange it and was just unlucky this time?
She has no faith in technology and this is not helping
Sorry for length of post and thanks for reading
ETA: the message that comes up when windows (vista) resets itself is something along the lines of "relaunching windows startup"
I may have trouble fully explaining the problem as the laptop belongs to my aunt and I havent had a chance to look at it myself (not that I am any kind of techie, far from it).
A few weeks ago she bought the Acer 5735z T3400 from Tesco (the £379 one). She downloaded Adobe flash player as a plug in which you generally need to do to be abel to view websites. This was successful but when she next turned the computer on an error message appeared along the lines of "windows has failed to launch successfully" and something to do with a problem with the hardware/software she has downloaded, sorry she cannot remember the exact terminology.
Windows then starts up but resets itself, all downloaded files (Firefox, Adobe etc) are wiped and the system goes back to being USA default - we don't know why the US is set as defuault, whether they all come like this or what? The only annoyance with this is the American keyboard.
Anyway last week I helped reinstall everything including Adobe flash player, Firefox and Roboform. We tested it by closing it down and switching it back on and everything started up normally. However, today she has switched it on and the same thing has happened. Obviously something is wrong here, as she cannot keep re-downloading everything and if she saves any files to the computer and it happens again then these files will be lost.
Is it a known fault amongst anyone or do you think she should exchange it and was just unlucky this time?
She has no faith in technology and this is not helping
Sorry for length of post and thanks for reading
ETA: the message that comes up when windows (vista) resets itself is something along the lines of "relaunching windows startup"
Thank you to all posters :A
0
Comments
-
Could be a virus on the laptop, Forcing Windows to reset itself.0
-
Could be a virus on the laptop, Forcing Windows to reset itself.
Is this likely on a brand new computer which has only downloaded from 3 sites, and official sites at that? I don't know much about viruses that's all
I thought it was more from dodgy sites / file sharing / email attachments etc Thank you to all posters :A0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 355.9K Banking & Borrowing
- 255K Reduce Debt & Boost Income
- 456.2K Spending & Discounts
- 248.4K Work, Benefits & Business
- 606.1K Mortgages, Homes & Bills
- 179.1K Life & Family
- 264K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.7K Read-Only Boards