Abbey Charges - Escalation Frustration

Funky_Diver

Update... £25 has just disappeared out of my account... I'm gonna drop my dog off at my local branch long enough for her to need a cr*p on the carpet... at least I would, but then I'd get billed for cleaning... sooooo annoying.

Still, my pay goes into my account next week... will start fighting to get the chartges back, it's bloody ludicrous!

Paulgonnabedebtfree

Funky_Diver wrote: »

Update... £25 has just disappeared out of my account... I'm gonna drop my dog off at my local branch long enough for her to need a cr*p on the carpet... at least I would, but then I'd get billed for cleaning... sooooo annoying.

Still, my pay goes into my account next week... will start fighting to get the chartges back, it's bloody ludicrous!

On a more general note and for different reasons to you, I have decided to go elsewhere for my banking after 30 years because I can no longer cope with Abbey's poor complaint management.
I've never been outside an overdraft limit and have been a model (though quite low funded) customer.
I've had enough. I've stopped phoning them these days because I end up just having a bad few hours after I phone them and I find it impossible to phone them now without expressing my irritation. I don't want to be like that so it's bye bye Abbey.

Funky_Diver

Thought I'd drop an update in... still no further forward except that I can't even get a form from them to fill in.

My complaint about the obnoxious woman went... well, nowhere. My banking is now moving to Halifax, for the time being. Both my wife and I are going for the "here have a free fiver" reward account... pay both our pay in (£5 each) then transfer £1000 between us to a joint account (have another fiver), and bearing in mind we will run these accounts down to a bare minimum everymonth, an extra £210 a year just for staying in the black. Happy days!!

natweststaffmember

Funky_Diver wrote: »

Thought I'd drop an update in... still no further forward except that I can't even get a form from them to fill in.

My complaint about the obnoxious woman went... well, nowhere. My banking is now moving to Halifax, for the time being. Both my wife and I are going for the "here have a free fiver" reward account... pay both our pay in (£5 each) then transfer £1000 between us to a joint account (have another fiver), and bearing in mind we will run these accounts down to a bare minimum everymonth, an extra £210 a year just for staying in the black. Happy days!!

good to hear,