Faulty Laptop help

Dajo_2

Hi all

Can someone help me with were I stand with a faulty laptop.
I bought it in Feb 2008 from Littlewoods. It came straight from the supplier - Hi Grade!

After 3 months the charger broke and they had to send me a new one, then in October it stopped working completely. It turns on but thats it, nothing on the screen but can hear the fan working. After a quick google I discovered it isn't only me this has happened to.

Anyway I sent it back to Hi Grade who told me there was water damage on the keyboard which wasn't covered by the warranty but they would kindly fix it for £30!!!!
I told them no, just fix the problem with it starting. I got the laptop back and all seemed fine until last week when the same problem occured!

I have just rang Hi Grade who said that as the laptop is out of warranty and the original repair is out of its 3 month warranty there is nothing they can do.

Before I contact Littlewoods I just wondered if anyone knew where I stand with them.
I haven't fully paid for it yet (as I got it on buy now pay later) so can I return it to them and refuse to pay?
Or should they replace it?

Thank you very very much for any advise

Dawn

phlogeston

Your contract is with Littlewoods, so forget about Hi Grade.

Put your complaint in writing to their head office and to the finance company. Ask for a repair or replacement laptop.

They can offer a refund (less a reasonable amount for the use you have from the item).

If no joy, put your dispute to the finance company and only offer to pay a reasonable amount for 1 year's use of a laptop.

4743hudsonj

im in a very similar situation with my laptop! accept i have an extended warrenty.

Don't worry, your covered by the sale of goods act to a degree, this is a brief post as im not on for long but if you need more info, send me a private message.

regards josh

Dajo_2

Thank you very much, thats brilliant.

I will do it today

Dawn :cheesy: