Help: Virus & XP

macavity

Hi

I've been downloading stuff on the works laptop and got a virus (that it's antivirus didnt pick up but I added Avast and that did). I need to get it back to normal before returning it.

I won't recognise external drives within Windows (I can access them in Dos prompt). It also fails to recognise any ability to play sound and won't pick up any networks.

I have downloaded and loaded Samsung (it's an old samsung p28) but still nothing works. I've also downloaded some registry and computer clean up programs with no joy.

Has anyone got any further suggestions? Or will I have to re-install XP?

Does anyone know how to pick up and create a wireless connection from within the Dos command prompt window?

Cat x

moana

Not a techie, but you might try a System Restore.

HappyIdiotTalk

moana wrote: »

Not a techie, but you might try a System Restore.

This would be something I would try, but make sure you have cleared all the viruses first. Do a full system scan for that, scan everything. And when you have done a restore, scan again just incase the virus was there when the restore point was made. Here a link to help you with the restore:

(just scroll down to the bit about restoring)
http://www.microsoft.com/windowsxp/using/helpandsupport/getstarted/ballew_03may19.mspx

sunshine54

if its a work pc that you are returning, i would reformat the whole drive before giving it back to delete any history.

aliEnRIK

Download MALWAREBYTES (Make sure you click 'DOWNLOAD NOW')
http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html
UPDATE and FULL SCAN
Post the log here AFTER youve deleted everything it finds


reboot

Download HIJACK THIS (Make sure you click 'DOWNLOAD LATEST VERSION')
http://www.filehippo.com/download_hijackthis/
Click DO A SCAN AND SAVE A LOGFILE (Takes seconds) then post the log so we can see whats running
(do NOT do anything else with Hijack but scan and post the FULL log)