gas company took my money!!! help!

should_save_money_newbie

has anyone else ever had this happen:

pay a bill to gas company over the phone to a nice lady for £49.83

look at statement to find £649.82 has been taken out!!!!!!!!!!!!!!

not helping my money saving!

Apart from ringing the gits at 8am and asking nicely for my money back, is there anything else anyone can advise me to do? (apart from sound slightly annoyed and change my gas provider)

(have also posted this on the gas / electirc thread)
any advice would be great
:mad:

Darksun

You should have no problem getting it back from them when you point out their mistake, but see if you can get any compensation if you ran into overdraft charges or were inconvienced by the lack of funds due to their mistake.

IvanOpinion

Chill ... it looks like somebody has simply made a typo. Phone them up and explain the problem and they will immediately refund the amount, if it has taken you overdrawn and you incur charges then you can reasonably expect them to pay these for you .. they should also offer you a gesture of goodwill (£10-20), make sure you ask for one.

No need to get all hormonal, its not a deliberate rip-off or con ... mistakes happen

Ivan