We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Escalating a Claim Help Please
gravitytolls
Posts: 13,558 Forumite
I bought a CD for my son, and never received it. I emailed, but the eller was no longer a registered user. I opened a dispute, and emailed her personally, in the meantime, Ebay have called me and advised me to escalate immediately.
I have done so, but every time I try to submit the claim, it keeps telling me the claim is invalid, if I try a different option, it tells me I have missed or entered invalid information.
I've tried several times, signed in and out, and tried every option availble on the page, all to no avail.
What gives? What am I doing wrong? I have successfully filed the odd clam previously, and have never had this much aggravation.
I have done so, but every time I try to submit the claim, it keeps telling me the claim is invalid, if I try a different option, it tells me I have missed or entered invalid information.
I've tried several times, signed in and out, and tried every option availble on the page, all to no avail.
What gives? What am I doing wrong? I have successfully filed the odd clam previously, and have never had this much aggravation.
I ave a dodgy H, so sometimes I will sound dead common, on occasion dead stupid and rarely, pig ignorant. Sometimes I may be these things, but I will always blame it on my dodgy H.
Sorry, I'm a bit of a grumble weed today, no offence intended ... well it might be, but I'll be sorry.
Sorry, I'm a bit of a grumble weed today, no offence intended ... well it might be, but I'll be sorry.
0
Comments
-
We had this on another thread so maybe paypal are glitchy?
Phone paypal today and ask them how to get the claim escalated as I believe that is how the other person got it resolved.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
Yep, it was me that had the same problem the other day. I rang them and they did it at their end for me and I got an email to confirm it.0
-
It's doing it for me too. I don't want to phone them
0 -
It's doing it for me too. I don't want to phone them
Why not? Just log into your account find 'contact us' and you'll get the telephone number and a web pin.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
It's doing it for me too. I don't want to phone them
I don't want to either, I prefer the faceless online option too, but I want my money back, so phone call it is ~ they're jolly nice though.I ave a dodgy H, so sometimes I will sound dead common, on occasion dead stupid and rarely, pig ignorant. Sometimes I may be these things, but I will always blame it on my dodgy H.
Sorry, I'm a bit of a grumble weed today, no offence intended ... well it might be, but I'll be sorry.0 -
-
I already emailed, no response.I ave a dodgy H, so sometimes I will sound dead common, on occasion dead stupid and rarely, pig ignorant. Sometimes I may be these things, but I will always blame it on my dodgy H.
Sorry, I'm a bit of a grumble weed today, no offence intended ... well it might be, but I'll be sorry.0 -
I had this same problem, I emailed them, explaining the problem and asking them to escalate it manually, they got back to me the next day with a really polite email saying something about updating the system and they had escalated it for me. I think they do get back to your emails just not straight away, which is ok as long as you've got some time left on your deadline to escalate.Started Comping 25th September 2013.
October wins :j : Chapstick Goodie Bag, Mixed Case of Kumala Wine, £10 Two Seasons Gift Voucher, Elizabeth Shaw Chocolate bar, Schwarzkopf Colour Mask, Eco Soap Sample Bundle.
November wins: Cheerios 6 pack, MUA Primer0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.4K Banking & Borrowing
- 253.7K Reduce Debt & Boost Income
- 454.4K Spending & Discounts
- 245.4K Work, Benefits & Business
- 601.2K Mortgages, Homes & Bills
- 177.6K Life & Family
- 259.3K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards