Arrangement to Pay (AP)

King_Willy

In 2013 I took out a loan with PDExpress, paid the loan and then had to take out another.
Failed to make 1,2 or 3 payments and then an AP appeared on my credit file.

August 2017: ClearScore informed me that my report had been updated. Prac Financial opened a credit file, Prac Finacial have filled a default on your credit file, Prac Financial have closed your credit (all in the same month). Prac Financial took over for PDExpress and have now marked my file as defaulted which now means that instead of the PDExpress loan and amount coming off in 2019 it won't come off until 2023.

The fact that an AP can been placed on your file then at any point, even year 4 or 5 they decide to default you you more less start again with another 6 years (default) to wait for the same loan. Terrible, seems there is nothing I can do. With AP's you can now be defaulted with the same loan for up to 12 years.

geemel79

I’ve got an AP marker on my credit file from Vanquis, when my marriage broke down and I had a breakdown I panicked because suddenly I was single and no income as I’d been off work since before the wedding and was planning on returning a few months later, bank lecturer so able to take the whole summer off, anyway I was so worried I was going to miss payments and wasn’t sure how I was going to cope financially and be able to sign onto benefits etc and I was told that in order to stop interest on the account I’d have to do an arrangement to pay, I wasn’t in a great frame of mind and just put the hospital and said ok, turns out my finances were fine I was owed some holiday pay and got my benefits sorted straight away and was back on my feet again. The account however for all purposes is cancelled so the AP can’t be removed etc I’ve been paying it on time every month and paying a decent amount to it at first I was paying extra to clear it quicker until I found out they couldn’t remove it and return my account to normal activity then just stuck to the minimum amount. I’ve not really had any issues with my credit file I don’t think with this on my account all my other credit cards and debt are fine but this actually worries me once the account is cleared that it’s going to stay there for six years became not clear off sooner if they were to allow me to keep the account open, just feel like I wasn’t given enough information at the time

geemel79

Just to clarify my account was never in arrears or over the limit, I normally would pay a lot more to the account each month than what the AP is which is more than what the minimum monthly payment would be also

Bermonia

To also clarify... you haven’t paid any interest in the outstanding balance for all this time...

[Deleted User]

It’s a true representation. So the marker is correct.

As you’ve already stated it’ll be removed in 6 years from the last entry.

Willing2Learn

geemel79 wrote: »

Just to clarify my account was never in arrears or over the limit, I normally would pay a lot more to the account each month than what the AP is which is more than what the minimum monthly payment would be also

If it were me, I would throw as much money at Vanquis as possible, so that the payment arrangement can end sooner. The sooner it ends, the sooner the AP markers will drop off your credit file.

green8890

Hi there I have a problem with eon as they have added a a.t.p on my credit file I have never heard of this before now. they added it as we set up a direct debit for our final bill after changing supplier been a customer for 8 years never missed a payment and I asked eon member of staff on the phone would this go on my credit file and they told me no I asked if there would be a trace.of it on my credit file they said no this was recorded I was.totally mis advised and therefore made the wrong decision because of not having the facts eon said that they wont remove this even though it was a member of staffs fault as it is accurate that it happend and ombusman have the same opinion surely if you have been misadvised this is not your fault as a customer and shouldn't be punished with this on my credit file for 6 years help after also speaking with the ico today I believe that there was a breach in my data protection as I asked the member of staff if the information would be shared and I was told no also on the ico document below it says that eon in my case have not followed the correct guidelines in giving this arrangement to pay (in bold )

Principles for the Reporting of Arrears, Arrangements

1.Section 3. If you offer or make a reduced payment, how it is reported will 

depend on whether it is agreed with the lender.

In all instances you should be told whether and how the

information will be reported on your credit file
The ico also told me I have the Right to be informed under gpdr

And also They have not processed my information fairly lawfully and transparently witch should in my eyes then be removed because it was used unlawfully and didn't comply with the data protection act 2018
Number one principle the information also has to be shared fair hope someone can help cos it seems black and white to me but getting no luck eon seem to be able to ruin a customers credit file with no repercussions

eskbanker

^ You might want to split that massive long Vicky Pollard-style stream of consciousness sentence into something more intelligible, as it's not clear (to me at least) how setting up a direct debit to pay a bill would relate to an arrangement to pay?

However, if your complaint is essentially that a utility company updated your credit file then the Ts & Cs of your contract with them will allow this, so it won't be a data protection issue as such.

green8890

It was a final bill and eon said that we could set up a direct debit to pay off the final bill when I was on the phone to the advisor I asked him twice on a recorded phone call if this would be shared on my credit file I asked him twice to be sure and twice a got told no now I have a ap arrangement to pay on my credit file and can't get a mortgage because of it hope this is clear enough for you looking for a bit of advice no for the cheek cheers

eskbanker

green8890 said:

It was a final bill and eon said that we could set up a direct debit to pay off the final bill when I was on the phone to the advisor I asked him twice on a recorded phone call if this would be shared on my credit file I asked him twice to be sure and twice a got told no now I have a ap arrangement to pay on my credit file and can't get a mortgage because of it hope this is clear enough for you looking for a bit of advice no for the cheek cheers

Thanks for the reply and the private message saying much the same thing....  If your point is that you were definitively told that making an arrangement to pay a final bill in instalments wouldn't be reflected on your credit files then yes, on the face of it that would seem poor advice, but if you've been unable to convince either the utility company or the ombudsman of this then that would obviously suggest that there's more to this than meets the eye, what grounds did the ombudsman give for rejecting your complaint?  Did you secure a copy of the recorded call?  Would you have been able to pay the final bill in one go if you were aware of the consequences of deferring it?