Cancelling an order before it is delivered?

monkeez

Last week we ordered some flooring from a major High St. shop and paid for it there and then.
The assistant told us that it will take about a week for it to arrive, but he will give me a ring when it is in.

Due to a change in cirumstance, we can no longer afford the floor, so we would like to cancel the order.

Are we within our rights to cancel and get our money back?

Can anyone offer some good advice?

Thanks

monkeez

bump...anyone?

Mandy11

Unfortunately I can't see any reason which would let you cancel under contract law. You should check the small print of anything the store gave to you to see if there is some small hope there. If you had ordered something online then the distance selling rules would apply and you could return the goods immediately and cancel the contract that way. Other than that unless the goods are faulty I can't see a way of getting out of it.

The_Pedant

You effectively agreed a contract for supply of goods when you made the payment. As this was all done in person, you do not have any grounds for which to cancel the contract.

With the circumstances you mention, I really think the best bet would be to drop by the store and have an honest word with the manager. Explain the situation and see if you can come to an amicable solution. If they are, then I would highly consider going back if the situation changes and you are ready to see about that new floor.

They might be able to cancel the order before it is effectively dispatched to them and be happy to refund your payment.

If they are not willing to do that, would you consider offering a part refund to cover any costs they might have incurred (i.e. the cost of returning the goods to supplier if they are able). Consider it a bit like any deposit being put down & you then change your mind.