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Time until payment is made once offer accepted?
angela6621
Posts: 8 Forumite
Hi
I've successfully reclaimed charges through the FOS from Capital One. Can anyone tell me when I can expect to receive a cheque - FOS sent my acceptance to Cap 1 on 16 March. I know officially it can take "up to 6 weeks" but what experience have others had?
Thanks
Angela
I've successfully reclaimed charges through the FOS from Capital One. Can anyone tell me when I can expect to receive a cheque - FOS sent my acceptance to Cap 1 on 16 March. I know officially it can take "up to 6 weeks" but what experience have others had?
Thanks
Angela
0
Comments
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Hi, I am in the same position as you, but my date that it was accepted was the 4th March so am a few days ahead of you. Just spoke to Cap 1 again as it is now 6weeks and they are just fobbing me off saying it may take a further few weeks so I have spoken to the FOS who are looking into this for me and will get back to me, will post on here when I have more news.0
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Thanks for the reply jessie15. That seems totally unacceptable, surely 6 weeks is long enough to put your details on a cheque run never mind telling you to wait longer! Keep us posted.
I've tried to talk to someone at Cap 1 but my details are no longer on the system so they can't help me on the phone and have advised me to write.
A.0 -
Just letting you know that FOS called me back today, they have been in touch with Cap 1 who have told them that they never received my acceptance slip that the FOS sent to them weeks ago, FOS are sending this again and I should then have the money in a week or two - we will see!!0
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Thanks Jessie
With that in mind, although my six weeks are not yet up, I'm going to start hassling Cap 1 immediately!
Angela0 -
Just thought I'd update.
I wrote to Cap 1 asking them to send a cheque by return. I received a letter (6 weeks to the day after I'd accepted their offer) saying they'd received my acceptance slip from the FOS and would be issuing a cheque within the next three weeks. The cheque arrived the following day. I'm happy!:beer:
Angela0 -
My Cap 1 claim is currently with FOS. I got a letter through yesterday saying that they have sent a letter to Cap 1 asking them to either pay in full or provide more info to support the fact that their charges are fair.
Do Cap 1 tend to go further or will they be likely to pay?0
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