Lifestyle Protection by the Post Office

~Brock~

Just a little bit more helpful advice, if I may. Please don't have a stroppy little hissy fit in front of the judge if you don't consider his/her advice to be helpful either.;)

pearsond

Just by way of update, I received a letter from AXA the other day on this matter.

I cancelled my policy shortly after the purported changes to the terms (and value) of the cover back in May 2009, after AXA came to a "final decision" that it was entitled to unilaterally change its terms.

After what must have been a barrage of substantiated complaints, the FSA stepped in and entered into an agreement with AXA, presumably because its attempt to change the terms of the insurance cover were unacceptable/unreasonable/unfair/all of the above.

The terms of that agreement are as follows:

AXA has now been forced to offer to reinstate the policies - on the pre-May 2009 terms - to all its policyholders and ex-policyholders who were on the "old" terms, including those (like me) who have long ago cancelled their cover as a result.

Further, anyone who would have been entitled to a claim to the full benefit of the "old" terms are entitled to do so, even if such claim arose after cancellation of the policy (although I assume it would be netted off against the premiums that would have accrued during the intervening period).

So, victory for the consumer.