Please help, signed a contract for photo experience but need to cancel

robnye

how would this work if everything has been dealt with over the phone, by text and by email..... no t's & c's have been received.
but the original call was back in May

Dimples2609

My teenage step-daughter, who is profoundly deaf (need to explain she can hear through hearing aids & is good communicator) has just been coerced into signing a credit agreement for £800 for a CD from Double-Take Studios. Same scam, kept waiting for an hour, then shown the photos, then when price is too high, given non-cancellable credit agreement. When she said she wanted to speak to her Mum before signing she was told she could do so, but of course she is deaf and cannot use the phone to communicate. She said she wanted to take it away but they said it had to be signed on the day (of course it does, otherwise if the agreement is taken away it must then become a cancellable agreement). This clause in the law is ridiculous giving scammers like Double-Take an easy passage through the hard sell. In this case though, am I right in saying they are on dodgy ground since they applied such pressure on her?

robnye

Dimples2609 wrote: »

My teenage step-daughter, who is profoundly deaf (need to explain she can hear through hearing aids & is good communicator) has just been coerced into signing a credit agreement for £800 for a CD from Double-Take Studios. Same scam, kept waiting for an hour, then shown the photos, then when price is too high, given non-cancellable credit agreement. When she said she wanted to speak to her Mum before signing she was told she could do so, but of course she is deaf and cannot use the phone to communicate. She said she wanted to take it away but they said it had to be signed on the day (of course it does, otherwise if the agreement is taken away it must then become a cancellable agreement). This clause in the law is ridiculous giving scammers like Double-Take an easy passage through the hard sell. In this case though, am I right in saying they are on dodgy ground since they applied such pressure on her?

it sounds like it, i can only suggest that you contact your local trading standards office for advice

PasturesNew

DottyJane wrote: »

...ended signing up for a £600 finance package (paying £60 deposit).

This seems like your strongest route to getting out of it. Get the paperwork out, what did you sign, with whom, what sort of finance/credit was it?

There are some rights to cancel under the Consumer Credit Act .... so that's your straw to clutch. Although they specifically say it can't be cancelled if you signed at their shop.

http://www.compactlaw.co.uk/free_legal_information/consumer_law/consumf4.html

robnye

a lot of high street stores will still allow 14 days to cancel, even if you did sign in store...... or at least i thought they did....mmmmm

Optimist

Dimples2609 wrote: »

My teenage step-daughter, who is profoundly deaf (need to explain she can hear through hearing aids & is good communicator) has just been coerced into signing a credit agreement for £800 for a CD from Double-Take Studios. Same scam, kept waiting for an hour, then shown the photos, then when price is too high, given non-cancellable credit agreement. When she said she wanted to speak to her Mum before signing she was told she could do so, but of course she is deaf and cannot use the phone to communicate. She said she wanted to take it away but they said it had to be signed on the day (of course it does, otherwise if the agreement is taken away it must then become a cancellable agreement). This clause in the law is ridiculous giving scammers like Double-Take an easy passage through the hard sell. In this case though, am I right in saying they are on dodgy ground since they applied such pressure on her?

Define teenage ?

If under 14 it is illegal to give her credit. If between 14 and 18 she needed a adult to act as guarantor

robnye

Optimist wrote: »

Define teenage ?

If under 14 it is illegal to give her credit. If between 14 and 18 she needed a adult to act as guarantor

nice one - id forgotton about that

Dimples2609

Eighteen, sorry yes I realise that would make a difference. The paperwork as far as I can see is legal, if not morally bankrupt. We tried to contact TS, which redirects to Consumer Direct. they were sympathetic & will pass comments on to TS. Advised action is to contact the Credit Company, in this case lloyds Banking Group - Black Horse, to see if the agreement has been activitated, and request it is not. Simultaneously write to Double-Take Studios requesting cancellation. Of course my Step-Daughter can't phone them as she is deaf, and they are unlikely to discuss with us as it will contravene DPA. I wonder how these poeple can sleep at night.

fishingcinema

wow check out there t&c s if this is the right company

http://www.doubletake-london.co.uk/tandc.html

[FONT=Arial, Helvetica, sans-serif][FONT=Arial, Helvetica, sans-serif]B[/FONT])[FONT=Arial, Helvetica, sans-serif]NO SHOW CHARGES[/FONT] [FONT=Arial, Helvetica, sans-serif](i) [/FONT]If for any reason you fail to attend your appointment, a no show charge of £125 will apply for each appointment. This charge will be applied to the card used for the original booking fee.*



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[FONT=Arial, Helvetica, sans-serif]iii)[/FONT]

Appointments can be changed free of charge within 7 days of receiving confirmation of your initial booking.
[FONT=Arial, Helvetica, sans-serif](iv)[/FONT]After 7 days of receiving confirmation of your booking, changes are subject to a £10 per appointment administration fee
(v)If your appointment is within the next 7 days, changes are subject to a £125 per appointment administration fee*.





lots of imo high fees and charges
i would not use them even if i were offered a free shoot
one of there photo shoot packages were £3999
crazy

Dimples2609

My Step-daughter has now written to Double-Take Studios requesting cancellation on the basis that she was pressured into signing on the day. We spoke to Black Horse who gave us the n&a to write to complain at Black Horse so they aware this is going on, she has done that also and we have copied everything to TS. We'll see what the response is.