New M&S Refund Policy

tyllwyd

noteventhechair wrote: »

I'm sorry, but I don't think that is correct. As far as I'm aware, the policy for customers with an expired receipt is the same as for those without a receipt - they get the current selling price of the item in credit vouchers.

As you say it would be totally daft, as the customer could just come back again without the receipt.

Well, that's exactly what I was told in the Bath store on Saturday - I could have an exchange or credit note on the items without receipts, but nothing for the socks where I had kept the receipt. I had my small daughter with me and she was too tired for me to expect her to queue up again after I'd thrown away the receipt, so I took them away with me. Now I'll put them on one side in my house until I go back shopping in Bath again - probably at least a month's time - and then take them back again without the receipt. How is that logical and good customer service?

sahra

noteventhechair wrote: »

I'm sorry, but I don't think that is correct. As far as I'm aware, the policy for customers with an expired receipt is the same as for those without a receipt - they get the current selling price of the item in credit vouchers.

As you say it would be totally daft, as the customer could just come back again without the receipt.

Then you haven't been reading your store briefs!! or you don't work on GM
as of yesterday or the day before, the policy has reverted to how it was before. If the receipt has expired you will get a credit voucher for the last known selling price.
It went back because of feedback from staff and customers.

sahra

tyllwyd wrote: »

Well, that's exactly what I was told in the Bath store on Saturday - I could have an exchange or credit note on the items without receipts, but nothing for the socks where I had kept the receipt. I had my small daughter with me and she was too tired for me to expect her to queue up again after I'd thrown away the receipt, so I took them away with me. Now I'll put them on one side in my house until I go back shopping in Bath again - probably at least a month's time - and then take them back again without the receipt. How is that logical and good customer service?

Be careful if you leave it too long, that it doesn't go down in price or you'll lose out

shopndrop

Does anyone know how long you have to return goods if you have a gift receipt? Does the 35 days still apply. Just bought a present this morning with a gift receipt, but will not be seeing the recipient for 30 days and not sure if they can get to a store before 35 days if they don't like it. Not sure whether to take it back and re-purchase it nearer to the time? I know this would be the safer option but don't really want the hassle if I don't have to do that.

sahra

shopndrop wrote: »

Does anyone know how long you have to return goods if you have a gift receipt? Does the 35 days still apply. Just bought a present this morning with a gift receipt, but will not be seeing the recipient for 30 days and not sure if they can get to a store before 35 days if they don't like it. Not sure whether to take it back and re-purchase it nearer to the time? I know this would be the safer option but don't really want the hassle if I don't have to do that.

It's still only 35 days with a gift receipt.
M&S are starting their xmas gift receipts beginning of October (1st I think), they will be valid till middle of January