London Energy- Switch Over Delay

Lochranza

Applied to switch my gas and electricity to them in early December from my old supplier, Atlantic. The switch to electric took approx four weeks. They, LE informed me that the switch to gas could take up to eight weeks. Emailed them in early February to ask why the switch had not taken place despite the eight weeks having elapsed. They gave me some gobblydeegook about not having sufficient information to enable the switch to proceed.

I have since emailed them on three separate occasions. On the first couple of emails I received an email acknowledgement that they would contact me within forty eight hours and then they promptly ignored me. On the third occasion they have asked me to phone an 0800 number to allow the switch team to discuss with me the reason why the switch has not taken place, presumably. Is it a coincidence that London Energy are to hike their gas price by 14.7% on the 13th March. Could this be the reason for the delay? I'll be in touch with the next gripping instalment after my discussions with the Change of Supply Team member for London Energy.

exil

Probably just had too many people trying to switch. I transferred via uswitch and got a contract straight away, though. Haven't had the meter read yet, but there is a notice period required by the current suppliers.

Lochranza

Exil

I have no problem with them if they had told me they had been inundated with applicants to switch. However the only reason they have given me so far, for the delay, is that they were awaiting further information. No explanation as to what the information was or who was to provide it. Also the lack of response when contacting them is rather poor customer service. Maybe the poor customer service is a trade off for the, apparently, cheaper energy prices.