Ipod software

dann2000

This sounds like an agony aunt letter but here goes:
A friend of mine recently downloaded her sons Ipod software onto her PC but after restarting it brings up the message to the effect 'your computer has shutdown this may have been caused by a software or hardware installation problems' it then brings up a list of options. First is start windows in normal mode 2nd is last good configuration then some safe modes but none of them work! They just take you back to the same menu.
Her system is Windows XP home edition if anyone knows how to help she and I would be very grateful

Browntoa

normally you can get into safe mode if it is a software problem.

What make of Pc is it...dell has a restore function

dann2000

It is a dell but she cannot access anything else but this menu. The computer has been out of action for 3 weeks and she has tried every option several times but it just comes back to this menu.

Browntoa

What Does Dell PC Restore Restore?

Dell PC Restore will restore your computer software back to how it was when you first received it.

When you received your Dell computer the operating system, hardware drivers, and Dell software were all pre-installed. Dell PC Restore provides the ability to restore your computer back to that condition if you ever find you need to reinstall your operating system.

You will have to install any software or hardware drivers that you installed after receiving your computer. Items such as your Internet connection software, games, or separate software installed after receiving your computer will have to be installed after using Dell PC Restore.

This involves putting the restore disk in the PC and changing the BIOS settings so that it boots from the CD first

or on on Later Dell PC's

The Dell-specific Ctrl+F11 process is supposed to completely automate the restoration process, returning the hard disk to the state it was in when Dell shipped the computer

Browntoa

NOTE:Dell PC Restore by Symantec is available on Dimension and Inspiron systems that shipped on or after 7/16/2004 in the Americas and 8/30/2004 in Europe.

1. Power the computer on.
2. When the Dell screen appears press and hold the <Ctrl> key on the keyboard, press the <F11> key, then release them both at the same time.
   The Dell PC Restore by Symantec window appears.

NOTE:Press the keys one time only. If you press them more than once, a keyboard error occurs and the process has to be initiated again.

1. Click the Restore button or press the <Tab> key to highlight Restore and press the <Enter> key.
   A caution message appears advising that all data will be lost.
2. Click the Confirm button or press the <Tab> key to highlight Confirm and press the <Enter> key.
   The Progress window appears. Once the process is begun, Dell PC Restore usually takes only 8 to 10 minutes to complete.
   When the restore is complete, the message The system recovery process was successful appears.
3. Click the Finish button or press the <Tab> key to highlight Finish and press the <Enter> key.
   The computer will restart.

Your software is now as it was when you first received your computer

Perform Windows Update after Installing Windows® XPIf you performed any Windows Updates prior to reinstalling the operating system, the files are no longer installed. It is highly recommended to perform the Windows Updates to obtain security patches, fixes, and most importantly, to help protect you from unauthorized Internet attacks.

dann2000

I have just phoned her with your instructions but I have made a mistake, it not a dell its made by Compaq ( I'm so sorry) I phoned her 4 times tonight trying to work out what to write in original thread and I thought she said Dell at some stage. I'm so so sorry to waste your time like that.

Browntoa

no problem

HP and Compaq Desktop PCs - Performing an HP System Recovery in Windows XP

http://h10025.www1.hp.com/ewfrf/wc/fastFaqDocument?lc=en&cc=uk&product=12455&dlc=en&docname=bph07145#

Browntoa

it's not a hardware problem....it's a corrupt driver causing windows to crash...or part of Xp is corrupted