insurance payouts

dumb_blonde

My insurances are currently paying out on a few loans.What makes me mad is the insurance is with the same companies the loan is with but they dont communicate.They are supposed to meet the monthly payments but often the loan companies ring me up and say that the payment is late or a bit short. They tell me to ring the insurance comp to tell them this. I query why they cant sort it with them as the insurance is with the same people,they tell me they cant. I didnt go to two different people to arrange this loan and ins, so why not?
Getting late payment fees added and not my fault.Doing my head in and costing a fortune on the phone.

fwor

I suspect that the two departments of the firm are not legally permitted to speak directly to one another without your involvement. In each case their contract is with you, not the other part of the company.

I'd recommend that you do the following:

Firstly, check the Terms & Conditions of the insurance policy to be sure that they are actually failing to do what they are obliged to - in particular with regard to timing and amount of payment.

Then, when you are sure that they are failing to meet their terms, write to them and advise them that you will be claiming back from them your additional costs if they continue to do so.