Ive messed up my laptop...please help!!

ayeshasi

Ok, once again, i have managed to mess up my laptop :$

I upgraded the msn live messenger and now am unable to open any page whatsoever,....i have restarted the laptop, i have run the malware program, i have restored to the last time it will let me.....basically it will only let me restore to a few hours before...not any days, but i have managed to go back the msn version of what i had before.....

However, the pages are still not opening.....

Can anyone help me pleaseeeeeeeeeeeeeeee?????

devizes18193

take it you've uninstalled it tried a reboot then a re install

ayeshasi

Uninstalled msn??
No, i didnt uninstall it...... i just restored the system to an earlier time....not early enough i think tho.....should i uninstall the msn messenger altogether and install the newer version once again???

weegie.geek

start menu

run...

type cmd then press enter

in the black box that comes up type ping moneysavingexpert.com

once it's finished type ping 213.129.82.45

paste the output from both of those here.

I'm assuming msn works, it's just web pages that don't?

exup

are you having any other problems or just explorer?

devizes18193

ayeshasi wrote: »

Uninstalled msn??
No, i didnt uninstall it...... i just restored the system to an earlier time....not early enough i think tho.....should i uninstall the msn messenger altogether and install the newer version once again???

It cant hurt can it and at aleast you would be re installing on a clean slate , so to speak

ayeshasi

I have uninstalled msn live from my laptop...i still am unable to open any page....i cant even do any windows update :S

ayeshasi

weegie.geek wrote: »

start menu

run...

type cmd then press enter

in the black box that comes up type ping moneysavingexpert.com

once it's finished type ping 213.129.82.45

paste the output from both of those here.

I'm assuming msn works, it's just web pages that don't?

Pinging moneysavingexpert.com (213.129.82.45) with 32 bytes if data:

Reply from 212.129.82.45 bytes=32 time=31ms TTL=50
Reply from 212.129.82.45 bytes=32 time=30ms TTL=50
Reply from 212.129.82.45 bytes=32 time=37ms TTL=50
Reply from 212.129.82.45 bytes=32 time=45ms TTL=50

Ping statistics for 213.129.82.45:
Packets: Sent = 4, Received = 4, Lost = 0 <0% loss>
Approximate round trip times in milli-seconds:
Minimum = 30ms, Maximum = 45ms, Average = 35ms

c:\Documents and Settings\Sony\Vaio\ping 213.129.82.45

Pinging 213.129.82.45 with 32 bytes of data:

Reply from 213.129.82.45: bytes=32 time=29ms TTL=50
Reply from 213.129.82.45: bytes=32 time=28ms TTL=50
Reply from 213.129.82.45: bytes=32 time=28ms TTL=50
Reply from 213.129.82.45: bytes=32 time=28ms TTL=50

Ping statistics for 213.129.82.45:
Packets: Sent = 4, Received = 4, Lost = 0 <0% loss>,
Approximate round trip times in milli-seconds:
Minimum = 28ms, Maximum = 29ms, Average = 28ms

weegie.geek

ayeshasi wrote: »

Pinging moneysavingexpert.com (213.129.82.45) with 32 bytes if data:

Reply from 212.129.82.45 bytes=32 time=31ms TTL=50
Reply from 212.129.82.45 bytes=32 time=30ms TTL=50
Reply from 212.129.82.45 bytes=32 time=37ms TTL=50
Reply from 212.129.82.45 bytes=32 time=45ms TTL=50

Ping statistics for 213.129.82.45:
Packets: Sent = 4, Received = 4, Lost = 0 <0% loss>
Approximate round trip times in milli-seconds:
Minimum = 30ms, Maximum = 45ms, Average = 35ms

c:\Documents and Settings\Sony\Vaio\ping 213.129.82.45

Pinging 213.129.82.45 with 32 bytes of data:

Reply from 213.129.82.45: bytes=32 time=29ms TTL=50
Reply from 213.129.82.45: bytes=32 time=28ms TTL=50
Reply from 213.129.82.45: bytes=32 time=28ms TTL=50
Reply from 213.129.82.45: bytes=32 time=28ms TTL=50

Ping statistics for 213.129.82.45:
Packets: Sent = 4, Received = 4, Lost = 0 <0% loss>,
Approximate round trip times in milli-seconds:
Minimum = 28ms, Maximum = 29ms, Average = 28ms

excellent, so it's not broken DNS, since the domain name resolves. The net connection's also obviously working.

That makes me think it's a problem specific to your web browser, like the proxy settings having changed. I'm not familiar with IE at all, so I've no idea where the settings are, but you could grab firefox from this link and see if the web works with it. I'm sure someone will be along soon enough to help you with the IE-specific problem. Ideally you'd ditch IE completely and use the much better firefox browser though.

aliEnRIK

To attempt to fix the problem ~

Run LSPFIX

then ~
Download HostsXpert
http://www.softpedia.com/get/Security/Security-Related/Hoster.shtml
and then follow the below steps.

* Unzip HostsXpert.zip
* It will create a folder named HostsXpert in whatever folder you extract it to.
* Run HostsXpert.exe by double clicking on it.
* click the Make Writeable? button.
* click Restore Microsoft's Hosts File and then click OK.
* Click the X to exit the program

But I doubt msn was the problem. You probably tried to install on an infected computer
You dont say WHICH malware program youve run but if its malwarebytes then please goto LOGS and post the last WHOLE log
If not then ~
Download MALWAREBYTES (Make sure you click 'DOWNLOAD NOW')
http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html
UPDATE and FULL SCAN
Post the log here AFTER youve deleted everything it finds


reboot

Download HIJACK THIS (Make sure you click 'DOWNLOAD LATEST VERSION')
http://www.filehippo.com/download_hijackthis/
Click DO A SCAN AND SAVE A LOGFILE (Takes seconds) then post the log so we can see whats running
(do NOT do anything else with Hijack but scan and post the FULL log)