travelocity.co.uk

lockhart_2

I have had a dire experience with travelocity.co.uk and was surprised that Martin Lewis recommended them in Saturday's Guardian Money supplement. I bought a ticket from them online, received email confirmation flight / ticket was booked. Next day email from billing at lastminute.com advised booking was cancelled. called travelocity customer services, no use, had to re-book, again confirmed and cancelled, phoned again, customer services put me through to sales to re-book over the phone, again problem and then, 3 days later, I am offered the same flight at £220 more than original price. [I checked with my bank about the payment and was advised the card payment was authorised - no problem over funds in the account - simply that travelocity had failed to pull down the funds after they were authorised] Used another company, return from holiday and find the Destinations Group has debitted £436 from my maestro card. I never knowingly had any dealings with the destinations group. 6 weeks of chasing and no refund yet. Implications for consumer rights here too: If you are dealing with one company and contracting to buy a product from that company then find they have actually referred you, without telling you, to a sister company, but cannot help you out over a problem with that sister company...
DON'T use travelocity.co.uk [or their sister companies lastminute.com and destinations group. Try Travelbag or Opodo

swizzle_2

I rang them to ask some info on an airline- got put through to a foregin call centre.

The chap I spoke to was hard to underdtand and was more interested in getting me to buy a ticket, rather than answering my query.

I was not happy with this, so booked direct with the airline. I have not rung them, but they have answered my emails in record time and supplied all the info i needed.

richardw

I booked a flight through travelocity and had no problems. I do think you have to be careful when booking some kinds of flights through websites, though. If they have taken some money, contact the airline direct to double check. Martin was suggesting that as brokers they might have special deals for long-haul flights as well as expedia and ebookers