Virgin Media complaint

karents

Hi, I'm in need of some advice. Sorry if this seems like a long rant...
In September '08 Virgin media were supposed to install a line for phone, TV & Broadband. To cut a very long story short, repeated failed appointments with engineers not turning up having decided to cancel the appointment as they couldn't access the cable in the street due to a car being parked over the manhole cover but failing to inform me- so many days off work waiting in for them; 2 appointments where I'd parked my car over the cover so it could be moved when the engineers arrived, despite having discussed this with Virgin beforehand and made this arrangement, again the engineers failed to run up because the car was over the manhole cover.
I have had to call them repeatedly, as no further action is taken following these missed appointments. I have made many, many complaints via their website, phone and now am now on no 8 formal written complaint. I have been charged for the service since January, during a phone call to them was assured I wouldn't be charged as they agreed I'd had no service for which to be charged. Yet the charge (£140 ish) was taken from my bank account putting me over my OD limit and thus incurring a £35 bank charge! When I didn't pay, foolishly assuming they'd finally listen to my complaints and rectify this situation, they passed it onto a debt collection company & I was issued a litigation intent notice.
Still, despite this having gone on so long, and all these complaints they haven't adequately addressed this. I feel I should be compensated for so many missed appointments, hassle (having been without phone, TV & broadband for several months as I cancelled the contract with my previous supplier in preparation for the Virgin media account) and the damage to my credit rating by being associated with a debt collection firm. Last week the broadband, phone and some TV channels finally started working, but after 7 months of hassle I don't think this is enough. I guess I could compliant to OFCOM, aside from this, what other advice do other MSE's have? I'd really appreciate your thoughts on this- and I’m sure there are many of you out there who've had similar experiences.
Thank you! :j

staffie1

VM don't know the meaning of customer service. I don't believe you'll ever get satisfaction from them. I know it doesn't help your situation but I was glad to leave them in the end.

theartfullodger

Virgin again eh?? That'll be the Branson boy... see...

http://www.amazon.co.uk/Branson-Tom-Bower/dp/1841153869/ref=sr_1_15?ie=UTF8&s=books&qid=1239566309&sr=1-15

Quote
"
No British tycoon is more popular, few claim to be richer and none has masterminded a more recognizable brand than Richard Branson. What is behind the success of the buccaneering balloonist, the tabloids' favourite celebrity nude, the "grinning jumper" and the scourge of corporate goliaths? Helped by eyewitness accounts of more than 250 people with direct experience of Branson, Tom Bower has a uncovered a different tale to the one so eagerly promoted by Virgin's publicists. Here is the full story of Branson: his businesses, his friendships, his ambition, his law-breaking, his drug-taking, his bullying. From the cockpit of a balloon in the clouds to the centre of Branson's operations in his Holland Park home, the book is an intimate scrutiny of exactly how Richard Branson created himself and sold himself. Tom Bower's biography reveals Branson to be a single-minded profiteer who, while occasionally generous to others, has a fixed purpose to enhance his family's wealth in secret off-shore trust funds. Instead of a glittering saint, Branson emerges as a devious actor, proud of plucking for his own profit the good ideas of others. Now 50, Branson finds himself battling for survival. The man who so wanted to run the nation's lottery is, up close, something of a lottery himself."


Cheers & Best wishes, including to those who don't agree with me!

Lodger