TV From Amazon

clive58

I'm new here and need some advice please. I brought a Philips LCD TV from Amazon a little under 2 years ago. It is now unusable (it switches itself on and off every few seconds, or it sticks on a blank screen with the 'on' light showing but no picture and it's also impossible to turn it off at the set until it flickers into life)

I have got in touch with Amazon asking if they could look at it and possibly have it repaired (the TV is great when it's working) mentioning the sales of goods act, they said it's the manufacturers problem as the year guarantee had run out,

"As my colleague previously mentioned, all electronics item purchased from Amazon.co.uk come with a 1 year warranty from the manufacturer.

Please be informed that we currently do not offer an extended warranty on the electronics items sold by the retail stores, unless otherwise stated.

Thank you for your understanding. We are looking forward to see you again at Amazon.co.uk."

The TV was paid for with a credit card.

So can I ask for a repair at Amazon's expense or do I have to go through the process of going to my credit card company?

Thanks for any replies

derrick

clive58 wrote: »

I'm new here and need some advice please. I brought a Philips LCD TV from Amazon a little under 2 years ago. It is now unusable (it switches itself on and off every few seconds, or it sticks on a blank screen with the 'on' light showing but no picture and it's also impossible to turn it off at the set until it flickers into life)

I have got in touch with Amazon asking if they could look at it and possibly have it repaired (the TV is great when it's working) mentioning the sales of goods act, they said it's the manufacturers problem as the year guarantee had run out,

"As my colleague previously mentioned, all electronics item purchased from Amazon.co.uk come with a 1 year warranty from the manufacturer.

Please be informed that we currently do not offer an extended warranty on the electronics items sold by the retail stores, unless otherwise stated.

Thank you for your understanding. We are looking forward to see you again at Amazon.co.uk."

The TV was paid for with a credit card.

So can I ask for a repair at Amazon's expense or do I have to go through the process of going to my credit card company?

Thanks for any replies

Under the Sale of Goods Act, (SoGA), your contract is with the retailer, in this case Amazon NOT the manufacturer.

I suggest that you contact them again and inform them of this, see WHICH ; - "Your claim is against the retailer who sold you a faulty item, not the manufacturer."

You have up to 6 years under SoGA to make a claim which will depend on circumstances such as cost of product, how long you have had it etc.

See Qs 3 & 6 from BERR.

Your credit card company is also liable under Section 75 of the Consumer Credit Act, (if the product cost between £100-30,000), so it is worth contacting them so as to put them in the picture that you will be involving them if the retailer will not play ball and ask them to assist you with your complaint against the retailer.

clive58

I've had an offer of £105 towards the cost of repairs from Amazon so I think I'll accept that.

The credit card company didn't want to get involved and to be honest my health isn't great and a fight isn't something I can get invovled with. A year or two ago then 'yes' I would!

Thanks for the reply derrick it's really appreciated