Help please! Can't update any Antivirus

adecor

Looking for some techie help. Used to run AVG & encountered a problem that it wouldn't update, so tried Avast (same problem) and have now moved on to Avira which has the same problem. This is the log
Avira AntiVir Personal - Free Antivirus Updater
Creation time: Thu Apr 09 07:18:06 2009

Operating system:
Windows XP (Service Pack 3) [5.1.2600]
Product information:
Product version: 9.0.0.386
Updater: C:\Program Files\Avira\AntiVir Desktop\update.exe 09.00.00.42
Plugin: C:\Program Files\Avira\AntiVir Desktop\updext.dll 09.00.00.06
Temp Directory: C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\
Backup folder: C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\BACKUP\
Installation Directory: C:\Program Files\Avira\AntiVir Desktop\
Updater folder: C:\Program Files\Avira\AntiVir Desktop\
AppData folder: C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\

[UPD] [INFO] Checking whether newer files are available.
[UPD] [INFO] Select update server 'http://62.146.66.181/update'.
[UPD] [INFO] Downloading of 'http://62.146.66.181/update/idx/master.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'.
[UPDLIB] [ERROR] IDX- integrity check failed.
[UPD] [INFO] Select update server 'http://62.146.66.181/update'.
[UPD] [INFO] Downloading of 'http://62.146.66.181/update/idx/master.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'.
[UPDLIB] [ERROR] IDX- integrity check failed.
[UPD] [ERROR] Generation of update structure failed. UpdateLib delivers error 19.


Have downloaded Malwarebytes & this is the log from that
Malwarebytes' Anti-Malware 1.36
Database version: 1945
Windows 5.1.2600 Service Pack 3
09/04/2009 10:08:26
mbam-log-2009-04-09 (10-08-26).txt
Scan type: Full Scan (C:\|)
Objects scanned: 268899
Time elapsed: 1 hour(s), 28 minute(s), 46 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 11
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{9522b3fb-7a2b-4646-8af6-36e7f593073c} (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{07b18eab-a523-4961-b6bb-170de4475cca} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{00a6faf1-072e-44cf-8957-5838f569a31d} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{25560540-9571-4d7b-9389-0f166788785a} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{3dc201fb-e9c9-499c-a11f-23c360d7c3f8} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{63d0ed2c-b45b-4458-8b3b-60c69bbbd83c} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{98d9753d-d73b-42d5-8c85-4469cda897ab} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{9ff05104-b030-46fc-94b8-81276e4e27df} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{a6573479-9075-4a65-98a6-19fd29cf7374} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Multimedia\WMPlayer\Schemes\f3pss (Adware.MyWebSearch) -> Quarantined and deleted successfully.
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
C:\Documents and Settings\Bernard Denbow\Local Settings\owdlndv.vpr (Trojan.Daonol) -> Delete on reboot.

I think I may have Windows Defender running - do I need to scrap that now?

Since I did the Malwarebytes I haven't rebooted yet.

Any help would be much appreciated as I'm not too techie and need a step by stepish guide.

tomsutton529

C:\Documents and Settings\Bernard Denbow\Local Settings\owdlndv.vpr (Trojan.Daonol) -> Delete on reboot.

there is the problem. reboot and scan the machine again with Malwarebytes'

also you should only have 1 anti virus installed at any one time as they tend to confilct with each other...

Browntoa

please click the button below.

then run it and post the log it produces here so we can see whats going on

tomsutton529

Browntoa wrote: »

please click the button below.

then run it and post the log it produces here so we can see whats going on

why? when Malwarebytes' has already found the problem and told her to re-boot.

Reluctant_spender

Malwarebytes does not find everything and it is possible that something else may be left over.

tomsutton529

Reluctant_spender wrote: »

Malwarebytes does not find everything and it is possible that something else may be left over.

nothing else is going to be found is they cant update the database. and TBH isntead of download yet more stuff and having to uninstall things i would reboot and run it again. its quicker to reboot and run a scan than it is to mess around sorting other software out.

gaming_guy

tomsutton529 wrote: »

nothing else is going to be found is they cant update the database. and TBH isntead of download yet more stuff and having to uninstall things i would reboot and run it again. its quicker to reboot and run a scan than it is to mess around sorting other software out.

there may be running processes that MBAM hasnt picked up.

it took nearly an hour and a half to run a scan. it takes say 10mins to download hijack and burn it to a cd/copy it to a memory stick and a few seconds to scan

aliEnRIK

Id guess parts of AVG are still trying to run too which wont be helping matters and HIJACK will highlight this

tomsutton529

gaming_guy wrote: »

there may be running processes that MBAM hasnt picked up.

it took nearly an hour and a half to run a scan. it takes say 10mins to download hijack and burn it to a cd/copy it to a memory stick and a few seconds to scan

but wont they still have the virus??? i know what you are getting at and i would install HJT once the virus had gone to sort out the other bits of AV that are left over.

GunJack

tom - MBAM has found SOME problems and cleaned them....the whole point is that hjt will HELP identify any other infections in order to clean them out..

...bet you use molegrips for ALL your DIY, too

tomsutton529

GunJack wrote: »

tom - MBAM has found SOME problems and cleaned them....the whole point is that hjt will HELP identify any other infections in order to clean them out..

...bet you use molegrips for ALL your DIY, too

very good, I was trying to get rid of the virus at the end of the log which seemed to be causing the problems... then i would start looking at the other problems.

just mole grips arnt usefull when building houses, rally cars and computer, you need proper tools for that. however i have got a mate that turned up to help replace an engine with some tools....... molegrips, a small pin hammer and a set of spanners he picked up from the supermarket on the way... the useless chump.