'Support onclick'?

fluffmagnet

I've just received a call from these lot today - first saying that a survey in our area found we were having computer problems(?!) and then that I had downloaded files which were malicious. They then asked me if my computer was a laptop or desktop, & could I turn my PC on... I asked why this needed to be done.
They said they were a global tech support company - I asked and found the lady calling me was based in Salt Lake City.
I told them if I had downloaded a malicious file, I'm more than capable of fixing it myself & don't need their support.
So.. looks like they tried to scam me too - I've no idea where they got my details from, but I guess they can buy this info like any other company :mad:

Mancunian_Nick

I was contacted yesterday, too. An Indian gentleman who claimed to be from a company called Techmyhelp.com. My computer was infected and when I told them I was an experienced computer/Internet user and how could they possibly know that (sorry but Indian accents always concern me, especially when they call me unexpectedly!) and was told my computer had been sending them wierd messages or something and that if I gave them remote access to my system, they could sort it out for me. Basically I told them I wasn't interested and put the phone down then did some reasearch and found this site, amongst others. I have seen the YouTube recording mentioned earlier and yes, it sounded very much like the same gentleman so they are obviously now targetting the Manchester area. I wasn't fooled but they are very convincing and I'm sure anyone with less experience of computers may well have been fooled. In my case money wasn't mentioned and I didn't get as far as asking them for a phone number to call. When I mentioned I was busy, they did offer to call back but after I'd put the phone down and tried a 1471, the number was witheld. As others have advised, if you receive a call like this or anything similar, put the phone down and do NOT give ANYONE you don't know remote access to your computer! Regards, Nick.

roger19

i have had the same problem last night. I to foolishly let the "techinican" clean up my computer it took 20 mins. Then he guy phoned me back and said that there was 35 problems and that they could fix them for 69 quid. At that i promply hung up the phone then today i deceided to check out this company and found this i am now worried that they can get acsess to my computer again is this poosible? and if yes how can i prevent this from happening? i have changed my password and upped my firewall and now hope this will stop this from happenning. i am still scared incase they can accsess my info again has anyone got any dvice for this computer noob
many thanks roger

xjairusx

Just like to say I had this scam try and call me, my mom answered and they were saying something about downloading corrupt files... I think they said they were from one support but it was an international indian call centre that they were operating from. I thought it might have been the ISP or something, then I had the phone and let them talk... they told me I had malicious and corrupt files I had downloaded from the internet... read of my name and full address and told me that my windows computer registered with those details was corrupt/malicious and it was they're responsibility to fix it... I knew it was a scam but as soon as they said my windows computer, I was able to reply with the following- ''Well I don't own a windows computer, I own an Apple Macintosh so I think it sounds like a total scam to be honest.''. Hah. That was the end of that. Unfortunately I hung up, but I would of been interested to see what they're reply was. Don't be fooled!

Caparn

I had an unsolicited call today from Comantra. total rip-off firm, they asked me to look in the Windows Event Viewer under the application log and see if there were any errors, of course there are loads of errors in here, any application can log them at any time and they are normally nothing to worry about. The woman, Cheryl, then told me that it meant that my pc was infected with viruses and that they could fix it. She then got me to go to some database of Microsoft solution providers database. They are a Microsoft partner go here: (https://solutionfinder.microsoft.com) and search for comantra under india/partners. This then leads to their page (http://www.comantra.net/) where she wanted me to click on the 'remote access' link DON'T EVER DO THIS! She tried to convince me that my computer was in need of urgent attention and she was trying to help, I told her that I was an IT expert and knew all about the event log and that she hadn't even looked at any of the error messages to see what they were. She then got sarcastic and said something like: "I hope you'll be happy with your lovely pc that's going to break". I think they have a call policy that doesn't allow them to put the phone down, because after that she kept saying bye, but didn't disconnect the phone. Anyway, it wasted 25 minutes of my time and her's.

I don't understand how Microsoft lets them be a Gold Partner as they clearly are a scam site and they use this 'Gold Partnership' to scam customers!

spud17

Probably the same lot that used to claim to be Microsoft.

Had a few minutes to kill, so had a look around their site, found a Newcastle phone number.

http://whocallsme.com/Phone-Number.aspx/01274900110/3

http://www.telepest.co.uk/01916451644

Sian_Scullion

Hi. I received a cold call today from somebody allegedly called Jason Taylor (with a very strong Indian accent!) from a company allegedly called The Support Online. They also have a website 'thesupportonline.com' which claims to be partnered with McAfee and Microsoft. Incidentally, I am with Virgin Media, not Talk Talk. The caller was very insistent that I have a number of harmful viruses which they detected from my 'internet protocols'. I suspected they were phony but wanted to see what other rubbish he'd spout. When I asked how he obtained my phone number, he said they received alerts via these protocols whenever they detected that computers had contracted viruses and my phone number was in there. I said that surely that can't be true as that would be a breach of Data Protection. He just repeated that this was indeed the case. I then stated that surely my current virus protection software would have prevented my laptop contracting viruses but he said it didn't stop the ones they'd detected. I said I would then take my laptop to PC World for the Tech Guys to run a diagnostic and repair routine but he said it wouldn't work and I needed their help. He insisted I had to access their support maintenance by clicking on a button on screen. This attempted to download a file which the zealous Kaspersky I have installed stopped immediately. I told 'Jason' I wasn't happy that an attempt was made to download a file and I wouldn't be doing that. I said I didn't trust that he was who he said he was and wouldn't be going any further. He said if I didn't trust who he was I should again look at the partner logos on the website and that I really needed to just 'ignore the warning message that pops up - it's fine' (the warning from Kaspersky that this was a potentially harmful file!) and just download the file. I then told him I would be doing nothing of the sort and knew he was a scam and I'd be reporting the call to Consumer Affairs. I then said I wasn't going to waste any more time listening to his rubbish and hung up.

Susette1

Hi - The same thing has just happened to me - I got a call from click2support telling me that I had a virus on my computer and they could loaded
a software on my system that would prevent viruses. I have parted with £89.00 for 12 months free service. I told a friend about what happened
to me and they told me I got scammed. I am now going to take my computer to a local computer shop to get them to put it back to its factory settings - to ensure the security of my computer has not been comprimised.

CrabPaste

Did you pay by credit card? If so contact your card issuer and do a chargeback. Chances are they'll take more that the £89 as well.

gterr

Just had one of these - from "click4rescue". I am in Scotland. The caller (indian voice from a very busy call centre by the sounds of things), used the same m.o. I insisted on knowing his phone number, and was told 0186 2155 761. I also asked for an address and was, at length, given 461 Banbury Road, Oxford. He asked me to type "eventvwr" into the run command. I was 99.99% sure he was a scammer (and told him so!), so told him there weren't ANY error messages shown, even if I scrolled down a few pages. We then had a "discussion" about what he meant when he said he was representing Windows Operating Systems. I said "So you are calling from Microsoft, then?" After a few exchanges he suggested I should put the phone down!