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Call 18866 problems

I've been having trouble with this service over the last few days. I get an engaged tone as soon as I dial the last digit of '18866', with no chance of inputting the rest of the number. This has been to a landline in Greece and a mobile in Spain. Has anyone else been experiencing the same problems please? I have emailed their customer service, in the past they have usually blamed my phone provider (Tiscali) but I think they are passing the buck.

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