Hard drive help.

wakandem

I had a 500gig seagate sata drive that suddenly was not seen in the bios on boot. After some research i found that this particular model wa a affected with a problem that could lose the firmware on a standard boot up/power cycle. Seagate offers and recommends an update of the firmware on their site but doesnotprovide any clue as to what to do if the drive is already bricked.
I have tried to get in touch with seagate but they don't answer and ebuyer wont take it back for a replacement or refund without an authorisation code from seagate as it is over 28 days old ( drive bought in oct 08). I would rather itwas fixed under warranty as the mechanics of the drive are fine an dthe data safe , it is just the firmware that has stopped, there is also some data that has not been backed up that i would like to retrieve.
any advise appreciated

posted_2

Seagate were offering free data recovery for drives affected with this problem - but you will have to persist in trying to contact them to use it. Ultimately, ebuyer are responsible in getting it fixed or replaced, regardless of your lack of authorisation code.

weegie.geek

Well for the data that's not been backed up I'd get a hold of an *identical* drive (down to model number and revision), swap the PCBs and get the data off it. Then keep on at seagate and get the drive RMA'd. Use the newer one in your PC in the meantime and either put the RMA replacement in as an extra drive or fire it in an external caddy for backups etc.

I'm not sure where you stand on forcing ebuyer to replace/repair it, but someone who knows about that stuff will be along soon I'm sure.

damo24

If ebuyer won't take it back contact Consumer Direct (http://www.consumerdirect.gov.uk/) Your contract is with Ebuyer and despite what they say they HAVE to offer a refund or replacement.

Percy1983

I had one of the same drives, I just filled out a form on seagates website and sent it off, got the replacement very quickly.