Bulldog

silverfoxdude

I would like to vent my anger at Bulldog and their shoddy service.

We are new customers, took advantage of the 3 onths free package. As our telephone is upstairs, we diverted the calls to the mobile, (not on permanantly) in case we didnt hear the phone. On asking customer sevice whether we'd get charged for this, she said no, if it was on permanant divert then we would pay for all calls received to the mobile, so we just carried on as we were for 2 months. Finally got the bill and the calls were through the roof. We rang them and complained, was told to email complaints dept. 3 weeks on, still not word. So OH rang them day before yesterday and they said it can take them 28 days to respond to the complaints email!!! 28 days!!!!

So, we are going to have to wait their decision, if they ever get round to it! I feel that is poor practise.

The other things ae

1) Cant get into Bulldog Lounge properly to set up the free email accounts, dreading having to ring them!

2) Our connection to the net is always dropping, like every half hour. Bit of a pain, and the only thing they think is because we have to use the upstairs telephone box, (which is the extention as the downstairs main box is broken, which also explains why our telephone is upstairs you see).

So all in all, not happy with Bulldog, but feel we have to stay as we dont want capped internet useage.

Thanks for listening, thats if you could stay awake!! lol

Searcher

silverfoxdude wrote:

I would like to vent my anger at Bulldog and their shoddy service.

We are new customers, took advantage of the 3 onths free package. As our telephone is upstairs, we diverted the calls to the mobile, (not on permanantly) in case we didnt hear the phone. On asking customer sevice whether we'd get charged for this, she said no, if it was on permanant divert then we would pay for all calls received to the mobile, so we just carried on as we were for 2 months. Finally got the bill and the calls were through the roof. We rang them and complained, was told to email complaints dept. 3 weeks on, still not word. So OH rang them day before yesterday and they said it can take them 28 days to respond to the complaints email!!! 28 days!!!!

So, we are going to have to wait their decision, if they ever get round to it! I feel that is poor practise.

The other things ae

1) Cant get into Bulldog Lounge properly to set up the free email accounts, dreading having to ring them!

2) Our connection to the net is always dropping, like every half hour. Bit of a pain, and the only thing they think is because we have to use the upstairs telephone box, (which is the extention as the downstairs main box is broken, which also explains why our telephone is upstairs you see).

So all in all, not happy with Bulldog, but feel we have to stay as we dont want capped internet useage.

Thanks for listening, thats if you could stay awake!! lol

I've been with Bulldog since last May and at first it was an absolute nightmare but I have to say that in recent months CS has improved 1000 fold and the waiting time on the phone is minimal.
I'm actually happy with the service now, I'm on the super@ctive package and 8Mb unlimited broadband with unlimited UK calls for £39.50. (£29 forthe B/B and £10.50 for the phone)
I can't help you with the divert problem apart from to say keep on at them but I had the same problem with the disconnects.
The problem is that when they first connect you they leave the line profile open which will basically try and connect you at the maximum speed which is probably 8Mb+
Unless you live very close to the exchange with a very good quality line then it's highly unlikely you will get anywhere near that (don't forget all ISP's advertise as UP TO max speed)
Phone tech support and tell them you want to try capping the speed, they will put it through to the engineers who will contact you, just tell him what the problem is and he will work through it with you to find a synch speed that you are stable at.
As for the lounge are you logging in with your BDOL number?
In all honesty I was close to cancelling in the early stages but I'm glad I stuck it out cos I'm now unning on a nice fast stable connection with a cheaper than BT phoneline