you tube stress

jiblets1

Hi
My dad's (oldish) computer won't let him access videos on you tube and hasn't for a few weeks.

the message is


Stress



Hello, you either have JavaScript turned off or an old version of Adobe's Flash Player. Get the latest Flash player.

We've uninstalled and reinstalled java and have done our best to update Adobe, but even though the adobe says install completed the animation that is meant to accompany it doesn't appear. The Adobe help centre says something about possible registry problems, but i'm afraid I have no idea what that means.

any help would be much appreciated,
Thanks in advance,
jiblets.

gaming_guy

have you closed the internet browser before you install it?

otherwise - http://support.microsoft.com/gp/howtoscript (i like the way they list how to turn on javascript for other browsers!)

aliEnRIK

Use the adobe flash removal tool

Update JAVA

Make sure browsers are NOT open
Install adobe flash for internet explorer
or/and
adobe flash for firefox

If that doesnt work then run through the whole process again (except for updating java) and download version 9 instead (look to the right hand side for links)

jiblets1

Thanks both! Got it sorted at last!

aliEnRIK

What was the problem?

jiblets1

I had already reinstalled the java and it didn't sort it, and I had tried to install the new adobe, but I needed to use the adobe website to properly uninstall the old one before putting the new one on. That sorted it. So I'd half done the job, but not well enough....