Virgin Media don't want our money - in a recession!

MothballsWallet

Quite a few of the service/coverage area checkers online are unreliable because the data isn't updated anywhere near often enough to actually be any use whatsoever.

lizziem_2

I got a missed call at work today. There was also a message. I checked - about five seconds of silence - no message. I googled the phone number - VM customer services. I had specifically told them that if I could not answer the phone, they should leave a voicemail message.

I got through to them in the sales dept - apparently we are able to receive the service and they are trying to schedule an installation even though they have told usin writing and on the phone that our address is not serviceable. I don't know if I should trust them, this dept have lied to me before saying they were scheduling an installation when in fact there was no record of any such thing. I tried to get through to the manager I spoke to last time but he was busy.

Mrs_Jones22

After all that hassle in the first couple of weeks, id of told them to stuff it and got sky in.

lizziem_2

Well well. I got through to the manager who sent us the letter and he told us the letter still stands. So the sales department are making up lies again.

MrsJones22, I agree. My partner though has been a loyal VM customer in the past (he was originally with Telewest). He still thought we should stick with them since otherwise we would have to go through the whole cooling off and credit check malarkey again with Sky, which is what we will have to do now.

Gothicfairy

I am in a cable area as Diamond Cable started here many years ago but I can not get Virgin. They will however call me once a month and go through the whole thing and even agree a date for installation. It is only a week or so later that they say sorry not available. I have got to the stage where I will let them fill in all the forms and spend the half hour on the phone as I know full well it will not happen in my area until they upgrade the fibre or box (depends on which customer service person you listen to)

I would like to say though that some call centres do not allow staff to leave a message. It depends on how they see the data protection act and what can be said to someone who might not be the account holder. It is not always the Customer service agents fault.

But if I was you I would move on and try to get another supplier who really does want the custom and will get the installation sorted out. If this is the start of your relationship with Virgin then I can't see how it can get better when you are their paying customer