Mazda 2 (May 2007) front suspension failure

pebx99

I have had to have the passenger side front suspension replaced on my (previous model) Mazda 2, after it collapsed, causing damage to the front tyre. It has done just over 10,000 miles and is less than 2 years old. Component failure at so early a stage in the life of the vehicle is quite alarming. Because it was unfit to drive, I had it repaired at a local garage, and wrote to Mazda, asking them to refund the charges. They have declined to do so. But, my main concern is the safety issue in this case. Has anyone else had a similar problem? There does not appear to be recall for this particular model.

harveybobbles

replaced the suspension? All of it failed or do you just mean a spring or a ball joint etc...? If it is/was less than 2 years old why didn't you take it to a Mazda garage to see if they could get it done under warranty?

Your post isn't very clear to be honest...

gilbert_and_sullivan

Too little info, did the spring break? They do especially if driven hard over speed humps or pot holed roads, not saying you do that by the way.

Not surprised Mazda don't want to know, you really should have had the car recovered to one of their dealerships for investigation and repair.

pebx99

harveybobbles wrote: »

replaced the suspension? All of it failed or do you just mean a spring or a ball joint etc...? If it is/was less than 2 years old why didn't you take it to a Mazda garage to see if they could get it done under warranty?

Your post isn't very clear to be honest...

Maybe not. The spring collapsed and started to dig a groove in the wall of the tyre. I got it to the garage down the road, who told be it was not fit to drive; so it wasn't possible to get it to a Mazda garage.

I have written to Mazda to tell them this. They are not interested unless I can provide the damaged parts for inspection - which I can't because the garage didn't keep them.

I am really more concerned about the safety issue, and how this could have happened in so sort a time from new. You would normally expect a car to do tens of thousands of miles before experiencing a failure of this kind.

LinasPilibaitisisbatman

You should have called Mazda and asked them to collect the car and repair it.

A spring could snap due to misuse/abuse rather than mechanical failure thus as you didnt give them opportunity to see the car/parts you have no right to get it reimbursed

If the repairer gives you a letter saying it was due to poor manufacturer they may back down but one questions why you wouldnt send a 2 year old car in for warranty repair.

Inactive

pebx99 wrote: »

I am really more concerned about the safety issue, and how this could have happened in so sort a time from new. You would normally expect a car to do tens of thousands of miles before experiencing a failure of this kind.

Indeed, you would if it has been driven correctly.

My Daughter has a 9 year old Mazda 323, it has never had anything go wrong with it, but she does drive it carefully.

I am puzzled why yours wasn't repaired by a Mazda agent, they usually have car transporters.

MX5huggy

If you don't have the parts Mazda have no way of looking to see what went wrong. Could be a bad batch of parts, a design flaw, incorrectly fitted, we will never know now as the car has been fixed and parts gone.

goldspanners

you should have called the mazda dealer before even taking it to your local garage, they would probably have had it uplifted and taken to thier dealership for inspection and repair.
they are quite right in not offering anything as the broken parts have gone and the work has been carried out by someone else.

harveybobbles

I've had a rear shocker failure on a car that was only a few months old. I'd had it from new and didn't really drive like a tit. Was down to a manf'r problem.

Like I said your post wasn't very clear and as you've had the parts replaced I can see why Mazda can't be arsed dealing with you lol.

pebx99

gilbert_and_sullivan wrote: »

Too little info, did the spring break? They do especially if driven hard over speed humps or pot holed roads, not saying you do that by the way.

Not surprised Mazda don't want to know, you really should have had the car recovered to one of their dealerships for investigation and repair.

I think we would now be arguing over reimbursing the cost of the recovery too.

harveybobbles

Maybe you should have contacted the nearest Mazda garage to assist...?