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Sims 2 compatability issue

Hi
Sorry for being totally ignorant, but is there anyone who can help?

I installed The Sims 2 on our pc for my daughter and it was running fine for weeks. We have Vista and Kaspersky for security etc.

At the week-end we added The Glamour Life Stuff add on and now neither will work. I have tried to uninstall both and start again, but it won't let me - it says something like the disc is still in use, BUT IT'S NOT! ARhhhhhhhhhhhhhh

I tried for ages on Saturday but had no success, the helpline is 85p a minute, which I may have to resort to, but am I doing something really simple wrong? Any advice would be much appreciated, thanks in advance.

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