Cancelling contract with BT

Gavin83

I have been a BT broadband customer for a few years now. I received a letter through the post yesterday from BT giving us an 'amazing offer' if I signed up to another 12 month contract. Sadly I never actually saw this letter and my other half decided to accept the offer through a weblink.

Now, I was actually planning on moving away from BT soon as I can get a cheaper and better offer elsewhere, plus some of BT's recent business practices have put me off of being involved with them in any way.

I understand that under contract law I can cancel a contract within 14 days without penalty, or even under the distance selling regulations as it was an internet order. Do these same rules apply to a contract renewal or just new contracts?

Ideally I'd like to switch back to my previous deal and then just cancel it in a month once my new broadband has been activated, is this possible? If not I'll just cancel it.

Thanks for your help.

sw67

Phone them up - i have option 3 and unlimited calls 24/7 for £31 per month - not as cheap as some but i have not had any problems in 14 years with bt

I just told them i was fed up paying over the odds for broadband and phone

Home hub and phone for free as well

hollydays

Trying to make changes with BT,you are brave.