TD Waterhouse site-slow...?

Pssst

Any other users noticed this? I think the server/feed needs upgrading. The site seems to have slowed of late and is glitchy and problematic. also it sometimes logs me out.

Not good for efficient and timely trading. I've emailed them.

tradetime

Pssst wrote: »

Any other users noticed this? I think the server/feed needs upgrading. The site seems to have slowed of late and is glitchy and problematic. also it sometimes logs me out.

Not good for efficient and timely trading. I've emailed them.

Yes it's always pretty slow, but particularly bad this am, obviously they are the black sheep of the TD family.

FSTONE_2

Too slow for too many days in a row. What action can we take?

jfpeeps

I have had trouble logging in due to slowness the last few days... Shame as I realy like it otherwise...

tradetime

FSTONE wrote: »

Too slow for too many days in a row. What action can we take?

Vote with your feet, close the account.

Pssst

tradetime wrote: »

Vote with your feet, close the account.

Surely you cant do that if say,you have stock in the red..??

atypical

It's due to "unprecedented trade volumes" apparently, read these messages?:

Message from the CEO, Updated on 24th April 2009

I would like to update you as promised on the work we have been carrying out to improve the performance our website.

During the course of the week we have been working closely with our software vendors to carry out further upgrades to our web servers and make additional improvements to our back-end systems.

While we are already seeing the benefits of these improvements, we are continuing to monitor every aspect of our service and will carry out additional work on our website as and when it is needed.

Please be assured we expect the same very high standards from our service as you, and I will continue to keep you informed on any further improvements we make.

Kind regards,
Angus Rigby
Chief Executive Officer
TD Waterhouse Investor Services (Europe) Ltd

tradetime

Pssst wrote: »

Surely you cant do that if say,you have stock in the red..??

Possibly, possibly not, depends how many, how far in the red, nothing to stop someone opening another broker and closing out over time.

thewizz2009

If the site is slow, you can ring up, and place the trade over the phone and say you want the web rate as the site is slow and this is the only way to do the trade.

tonygee_3

Very slow today despite their countless reassurances,pays to have several accounts

tradetime

tonygee wrote: »

Very slow today despite their countless reassurances,pays to have several accounts

Or a competent one.