Non-delivery from US retailer: Require me to do all the work

p00hsticks

DrScotsman wrote: »

If this was under UK law, you wouldn't have to go through with this, would you?

See it's all sorted out now, but for future reference.....

I think if it had come from the UK it would be up to the sender to put in a claim to Royal Mail if a package has got lost (as it's them that has directly paid for the service and has the contract with RM).

However, in my experience, when RM receive such a claim they'll usually send a form to the intended recipient to complete, asking them to confirm that they never received the original package.