BBQ bought from Woolies less than a year ago now condemned

china_anne

:mad:We bought a gas BBQ from Woolworths (before the rumors) and it broke within 6 months, it has actually been condemned so it needs to go to the tip. We can’t go back to Woolworths of course but we have contacted the manufacturer but they have basically said it’s nothing to do with them. Does anybody know if that’s true or should we go back to the manufacturer again?

hollydays

Last time I looked at the dooors of woolies,they had a number on to ring if you had a problem.

LinasPilibaitisisbatman

If it had a manufacturers warranty contact them again.

If not give up as all that will happen is you go to the bottom of the creditor pile and won't get a penny.

If they were still trading you could invoke SOGA however you are simply now a creditor.

china_anne

Thanks Hollydays, I've just googled and looked on the Woolworths blog and have emailed Deloitte, the administrators for them. Maybe we will get some joy there but I've got to say I won't keep my hopes up.

china_anne

oops, doesn't look like that will work - got a message back to say that the email address promoted on the website does not exist.

missymugwump

The right you have under The Sale of Goods Act to reject and get your money back is only against the retailer.

Your contract was with Woolies,as far as claiming as a creditor I think you will come so far down the list it would be false hope to try & I suspect they will not be interested

The only way is if you were lucky enough to of paid on a credit card ?
You could invoke the protection they offer & ask them to credit you

If the item came with warranty which I pressume it did not ? as you do not mention it

There are many in your shoes sadly

Tozer

To be honest, you will be lucky to get 5p in the £ back. I don't think it is worth pursuing to be honest

Don't suppose it was over £100 and bought on credit card?

moonrakerz

LinasPilibaitisisbatman wrote: »

If it had a manufacturers warranty contact them again.

No such thing - the retailer is responsible for a "standard" warranty, not the manufacturer.

OlliesDad

moonrakerz wrote: »

No such thing - the retailer is responsible for a "standard" warranty, not the manufacturer.

How do you mean that there is no such thing?

Alot of items warranty is normally supported by the manufacturer, its just that the process is normally that it would be the retailer who arranges any repairs etc. This is not to say though that the consumer cannot go to them directly. Quite often it can be alot quicker as well. Microsoft and Sony are a good example of this.

Tozer

OlliesDad wrote: »

How do you mean that there is no such thing?

Alot of items warranty is normally supported by the manufacturer, its just that the process is normally that it would be the retailer who arranges any repairs etc. This is not to say though that the consumer cannot go to them directly. Quite often it can be alot quicker as well. Microsoft and Sony are a good example of this.

Agreed. Of course there is such a thing. Rights against the manufacturer are separate and are contractual (rather than SOGA).

moonrakerz

Tozer wrote: »

Agreed. Of course there is such a thing. Rights against the manufacturer are separate and are contractual (rather than SOGA).

I do wish people would get there facts right before posting totally misleading information on this site !

You have NO rights against the manufacturer. The comment about being "contractual" is meaningless - you have NO contract with the manufacturer - only the retailer.

Your "warranty" rests with the retailer - only if you pay the manufacturer direct for a warranty, does it lie with him, as you would then have a contract with him.

Olliesdad is correct when he says "Alot of items warranty is normally supported by the manufacturer" (my highlighting) - that is solely because the retailer pays the manufacturer to do this.
I will repeat something I posted here last year. A retailer of white goods (whose name I have forgotten) was not paying his suppliers for warranties on equipment he was retailing. The manufacturers put out public notices that for goods bought from this retailer, after a certain date, they would not carry out warranty work. They were quite entitled to this.

"It is the seller, not the manufacturer, who is responsible if goods do not conform to contract"

http://www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38311.html