B&Q Shocking Service

hjb123

grex9101 wrote:

And why the hell should i applaud anyone for working? EVERYONE should be working-if you don't work (and have no good reason for not doing so), and live off the state then you're SCUM-simple as that.

Well if you can get me well enough to work I would be grateful! I dont enjoy being stuck at home day and night and having to claim benefits becasue of it! I am really wanting to get back to work, up until 18 months since I was working a minimum of 39 hours per week, often upto 45 per week and those hours dont include the travelling time each way which amounted to over an hour a day!

grex9101

hjb123 wrote:

Well if you can get me well enough to work I would be grateful! I dont enjoy being stuck at home day and night and having to claim benefits becasue of it! I am really wanting to get back to work, up until 18 months since I was working a minimum of 39 hours per week, often upto 45 per week and those hours dont include the travelling time each way which amounted to over an hour a day!

hence me saying if you had no good reason not to work.

hjb123

grex9101 wrote:

hence me saying if you had no good reason not to work.

Yeah sorry, I just get awfully defensive about the fact that I want to be back at work and am unable to at the present moment and when I hear about people claiming fraudulently it really gets to me as it affects the rest of us!

gregg1

Katrina-trying_to_save!?! wrote:

well as im only a student its really a part-time job that i do take seriously btw. but for people who work there full-time i dont see how you can call them monkeys because they earn NEAR the minimum wage. I dont see that as a fair comment. so no-one here works for a supermarket or store that pays close to the minimum wage??



we are given full training. the problem is that the kitchens come from a fullfilment centre somewhere in england! YES, there was fire (it was confmed on the news) so i dont see how this could have been prevented. in a nutshell if the people who work in the fulfillment centre put more effort into their job as we do ( as we deal with customers face-to-face which they dont) then we wouldnt have this problem....i.e not phoning customers etc.

we are able to help customers in anyway we can (well in my store neway) we had major complaints from the fire happened which were resolved as quickly and as effectively as we could. we worked with other stores to try and complete orders.

im sorry if people are dissatisfied with the service but im only explaining the reason for the recent upheavel! and dont appreciate someone whos tryin to make a few pound to be put down!? or would you rather we just lived on benefits which you the taxpayer would be paying for????

EDIT*** another point id like to raise- why rip a kitchen out when you havent got the new one to replace it?? anything can happen like fires!???

So I am waiting in a (very long) queue at my local B & Q yesterday, get to the till (eventually after 10 minutes) and the girl on the till (Tracey with an "e") turns to the girl on the till right next to her (Tracy without an "e") and says "right Trace, wheres the stuff you want" and proceeds to take Tracy without an "e"'s Crew Card and credit card and starts checking out a pile of goods for her (10 items I counted). Now Tracy without an "e" had a queue which disappeared up the "sink plungers and other kitchen goods" aisle - did she care - did she eck as like. We all had to wait while Tracey with an "e" checked out Tracy without an "e"'s purchases! Tracey with an "e" then eventually started to check out my goods and, without even looking up at me and without me asking, barks at me "we aint got any bags so don't ask for one" !!!!!!!!!!!!!!!!!!!!!!!!!!!! "don't worry" says I, "just to be served is a bonus".

I then had to speak to a supervisor at the exit door counter - not to complain I might add but to ask her about a gas refill (?) (apparently B & Q have in their wisdom got rid of their customer services counter in my local store, spose its apt if you think about it, the counter must have been made redundant due to the lack of customer services! Anyway, as I approached the supervisor her mobile phone rang, she got it out, answered it and started to discuss what time she would be home and what she was cooking for tea (I think it was something with prawns which under other circumstances I may well have asked her for the receipe for but, hey ho!) with, I assume her partner on the other end. She made me wait for over 5 minutes and then said "someone is waiting - I spose I will have to go" ???

The case for the prosecution rests - I would be interested to hear the case for the defence on this one!

IvanOpinion

grex9101 wrote:

i'm just trying to point out that money is the greatest motivator - the less money paid to staff, the less motivated (in general) they wil be.

Certainly, if i happened to end up working for minimum wage, i would not give a toss about performing well for my employer-if they valued me at all, they would pay me decent money to reflect this.

Can I just take issue over this .. People know what th pay is when they apply for the job and the they will also know their role and T&C of the job within the first day, of which customer service is probably one of them. If they are not performing that job role then no matter how much or how little they are being paid then they are not worth it and should be dismissed. Just because someone earns more money does not necessarily change their underpinning personality and motiviation .. unfortunately too many people in this country are so wrapped up in themselves that they have all the personality and manners of a grape.

Ivan

grex9101

IvanOpinion wrote:

Can I just take issue over this .. People know what th pay is when they apply for the job and the they will also know their role and T&C of the job within the first day, of which customer service is probably one of them. If they are not performing that job role then no matter how much or how little they are being paid then they are not worth it and should be dismissed. Just because someone earns more money does not necessarily change their underpinning personality and motiviation .. unfortunately too many people in this country are so wrapped up in themselves that they have all the personality and manners of a grape.

Ivan

I would motion that manners and personality are somewhat seperate issues to that of pay levels.
Yes, you do know what the pay is when you take on a job-but then everyone needs money, and needs must.
My point is that if employers treat you with such contempt as to pay you the absolute bare minimum, then the employees have the right to give their bare minimum in terms of effort and commitment. People in this country should be paid more than just enough to survive-it's shocking that in this day and age, some employer think £5 an our is acceptable - £5 barely buys you two pints in the pub!

Horasio

A friend of my son applied to B&Q for PT work as he is a student, he is very enthusiastic and able, but didn't do well on the psychbabble test, yet when I go in there, the service is with a grunt. He is really wanting a job and feels very angry that people who are less polite are getting the work.

They must select them thro the test - maybe if he reapplied and did the test differently, he might get accepted. Whatever happened to good old fashioned interviews without the patronising psycho tests?

Trouble is B&Q have become dominant in the marketplace and like most companies of that nature, they get complacent and employ the worst staff thro' paying minimum wage.

There are some good staff members there but in the minority I am afraid.

Horasio

I have worked in a company where people haven't been treated well but was paid well.

I take pride in my work, no matter what the pay is, although better pay is obviously helpful.

I like to make the best of my day, so a pleasant working environment is invaluable as you are there for a good proportion of the day.

So if the pay is low and staff are treated badly, I can understand if the they aren't willing to be helpful to the public.

Good or bad management has a ripple effect that spreads, I'm afraid, a little goes a long way.

IvanOpinion

grex9101 wrote:

£5 barely buys you two pints in the pub!

.. and therein lies the main problem ... after buying the alchohol, tobacco and tattoos there is hardly enough left to cloth and feed the kids

Ivan

grex9101

IvanOpinion wrote:

.. and therein lies the main problem ... after buying the alchohol, tobacco and tattoos there is hardly enough left to cloth and feed the kids

Ivan

That's not quite the point I was making.
What I meant was that people who are working should have enough money to enjoy LIFE - work to live, not live to work and all that.
If that means spending the surplus cash each month on things like tobacco, alcohol and (eek) tattoos, so be it.
Certainly, you should prioritise things like bills, food, clothing etc but if you have nothing left at the end-what's the point?
I daresay it's because of these HUGE companies paying terrible money that there are so many folk out there who choose to simply not work. I mean, what's the point of working when you're no worse off on benefits?
I don't agree with it at all, but the above certainly seems to be the case.